Horrible customer service With Hertz

About Hertz: 2.0 /10
Hertz did not have my vehicle the day of pick up. Eventhough I reserved it a week and a half in advance and called twice to confirm the reservation. They were on able or willing to assist me and I received the worst customer service.
About Qeeq: 8.0 /10
Reviewed: Thu, May 9, 2019
Mini Van | Dodge Ram ProMaster City or similar

Relevant Reviews on Hertz in United States


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Compact | Ford Focus Cabrio or similar
“exceed my expectations”
About Hertz: 10.0 /10
exceed my expectations
About Qeeq: 10.0 /10
exceed my expectations
Reviewed: Fri, Nov 1, 2019


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Economy | Chevrolet Spark or similar
About Hertz: 9.7 /10
Staff in LA were super helpful and really friendly.
About Qeeq: 10.0 /10
Easy to use, no hidden costs.
Reviewed: Sun, Oct 27, 2019


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Standard | Volkswagen Jetta or similar
About Hertz: 10.0 /10
Excellent as my flight was delayed
About Qeeq: 9.0 /10
I found it hard to go back and fix the time of pickup. A review page to fix mistakes would be great
Reviewed: Thu, Aug 8, 2019

Noel Ortega

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Full Size Van | Ford Transit or similar
“Rental was really easy, but the insurance policy got complicated, we could add an extra driver.”
About Hertz: 9.7 /10
Hertz did a great job explaining everything from the rental pickup to the return process, great facility and great hours.
Reviewed: Wed, Jul 10, 2019


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Intermediate | Toyota Corolla or similar
About Hertz: 10.0 /10
Like: upgraded to larger more updated vehicle
Reviewed: Fri, Aug 31, 2018

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