Quick and reliable

We were able to do the pick up process while our luggage was being offloaded from the aircraft. Hertz staff member was helpful and courteous.

We were nervous about booking through QEEQ as we'd never heard of them. No issues, all went smoothly.

Just concerned about the damage report. We were shown a drawing of vehicle with damage indicated, at the desk, but didnt have that drawing to compare with our own inspection in the car lot. As we didn’t damage the vehicle, just hoping their before & after audits are the same as we couldn’t reference the “before” report. Also, great that car had SatNav, but it would only work if destination address has a number preceding street name. It seems the airport has no street “number” so we weren’t able to use it to find our way back to the airport, which was stressful.

Would rather have taken the premium insurance through Hertz as is sounds like it would have been a 3-party hassle if anything had happened. We didn’t realise Hertz would bill us & that we would have to bill you. Next time we’ll do the insurance through Hertz

The car was better than expected and the staff were helpful and friendly, both picking up and dropping off. The overall experience was very smooth.