Average rental with below average vehicle

We booked 2 cars and the whole experience flowed without a hitch. A+++++

First class service, great operation, no improvements needed just keep doing it

Diffcultés de récupération du véhicule. Aucune aide de personnel. Problème administratif . Solution trouver au bout de 2h. Personnel non chaland . Pas agréable . un regret d’avoir choisi surprice rent a car. Difficultés de communication avec le personnel faisant mine de ne pas comprendre.

Well, first of all they never answered the phone when we tried to call to inform them that our flight had been changed and that we would arrive earlier. So when we actually arrived, they were not quite happy. Still, we got the car. But then, they asked for a credit card, which we had, but didnt want OUR credit cards so they made us pay an insurance to cover the "risk" of not having a credit card. Anyways, the car was fine and we were pretty satisfied with it. Just the employees were a bit off.

est ce que la toyota aygo est vraiment l’équivalent d'une fiat 500 L??? Une plus grande transparence sur d'éventuels frais qui pourraient êtres engendrés par un retour hors des horaires d'ouvertures du bureau.........

Had booked full to full and were told to bring back at same level as if a difference, would be charged a high amount - petrol station across the road!!!! Very high excess charge out with hours - 8pm 35 euros. On checking in, very unfriendly and unhelpful. Would have been nice to see a smile and shown how to operate the car. On the plus side -automatic and a hybrid!

Easy booking and good communication.