No worries!

I arrived in Venice at 10:15 pm and the employee at the pick up told me that, had I arrived after 11:00pm, I would have been charged of 45 Euros, a penalty that is not mentioned in the contract "since it doesn't happen often"! This is a very serious and unfair violation of a correct communication to the customers. I am not questioning the choice of the company about charging extra money for late evening pick-ups, I am greatly disappointed that the company doesn't mention it in the contract. I can't accept this way of behaving, I am not going to recommend Sicily by car if this lack of communication doesn't change.

The whole episode was a failure to provide the car I had booked and paid for . Please remove them from your provider list. Whilst enduring the hard sell I was left with the bank details of the previous customer right in front of me. There were scanned copies of their passport , credit card and driving licence - all of this legible and easy to copy or take a photo. An absolute shambolic agency.

I had an amazing good deal with pick up at one location and return at another for cheap price. counter service was poor since there was only 1 person on a weekend day at the main station, so we waited 1 hour, but ok they upgraded me and gave me an amazing car with only few scratches. Highly recommended - but be aware of the fine print in the contract

all smooth

Great car for the value. My only complaint is that at time of pickup staff would not take no for not wanting additional insurance. They added on even after me telling them I did not want several times. At that time it was already a long time and I just wanted to get the car and go on my way that I didn't want to spend another 30 min waiting for them to reverse the charge on my credit card.

Like: the car
Dislike: price match policy is Bull and by the time all the extras(GPS,Insurance...) are calculated....expensive.NEVER AGAIN!