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It worked out fine this time although the costumer service was flawed.

Reviewed: Wed, Aug 24, 2022
About Hertz: 10.0 /10
I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.
Mini Van | Renault Scenic 7 Seats or similar

Relevant Reviews on Hertz ROISSY CDG


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Convertible | Mercedes-Benz C Class Cabrio or similar
Reviewed: Wed, Sep 25, 2019
About Hertz: 8.0 /10
La voiture avait plusieurs dommages non répertoriés sur la fiche de prise en charge. J’ai dû demander une inspection avant le départ.
About QEEQ: 10.0 /10

Angel Shing

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Standard Crossover | Peugeot 3008 or similar
Reviewed: Mon, Sep 2, 2019
“My 1st car rental experience, very satisfied, good experience, encourage me to book for next trip.”
About Hertz: 9.7 /10
The car I have reserved was not available at the time of pick up. The staff was very helpful to check other alternative options for me. Finally, a car on the same range has been arranged. It took some times to settle the whole rental process. I greatly appreciate the excellent service provided and would be great if the car could be clean up before rental.
About QEEQ: 9.0 /10
Easy to use. At the beginning, I reserved another type of vehicle. I have amended my booking at the last-minute. I did get a full refund for my previous booking and made a new booking smoothly.
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Economy | Renault Clio or similar
Reviewed: Fri, Aug 30, 2019
“Déçu par le fonctionnement du véhicule. Personnel hertz pas attentif”
About Hertz: 7.3 /10
La climatisation du véhicule ne fonctionnait pas alors que nous étions en été avec des températures élevées. Le véhicule n'était pas équipé d'antenne radio et j'ai payé au final 100 euros de plus par rapport au prix indiqué à la réservation alors que je n'ai pris aucune option.
About QEEQ: 10.0 /10
Rien à dire.

D.Wafi Ferdjani

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Compact | Renault Captur or similar
Reviewed: Tue, Apr 23, 2019
“Excellente expérience de location de voiture”
About Hertz: 9.3 /10
La voiture était impeccable. Nous avons eu un long moment d'attente au guichet pour récupérer les clés. La queue était longue et les employés de guichet trop peu nombreux. Ils furent quand même aimables et patients. Le retour de la voiture par contre fut très rapide et pratique.
About QEEQ: 10.0 /10
Pour la réservation sur, tout fut parfait. Aucun commentaire si ce n'est un site à recommander.


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Intermediate SUV | Renault Capture or similar
Reviewed: Fri, Dec 29, 2017
“Great short trip”
About Hertz: 8.2 /10
Like: Car is fantastic condition
Dislike: A little pricey that expected

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