Felt like I was part of a up-sell scam, bait and switched!

Very disappointed in the car I received. I'm from the motor city and specifically went with your company to get a Chevy Impala or similar big 3 car (As Advertised). Frequently visit Vegas and always get a Ford,GM,Chrysler. At pickup, the agent (JOHN) knew I was unhappy and offered to "upgrade" to a Mustang which I thought was great. Then tried to charge me $800.00 on top of my booking, that's outrageous. He offered me many cars which I did not want to drive ie- Toyota, Kia. I ended up getting a Passat, when I went to pick it up, there was a nicer condition Passat, but it was "taken" when I asked about it. It was a vehicle to drive but not what I wanted and not pleased with it at all. Then to top it off, it was a Diesel, which they never informed me of. When I went to fill it up, I did not know, so I went to the wrong pump, had to cancel the transaction. At the right pump (Diesel), it would not take my credit card, so I had to call my credit card company to allow the charge. Feel free to call my number, I'd love to talk with customer service about this rental, very unhappy overall!

Quick and easy rental process.