Very good / Excellent.

au début nul pas très bien accueilli, attendu plus 1h pour avoir notre voiture. heureusement qu' après nous sommes tomber sur une jeune femme fort sympathique qui nous a trouver nitre voiture qui nous attendais depuis 1h. chercher l erreur.

très bien, je recommande

They did not have the car on site at the pickup time and told me I would need to wait an hour. This is a common thing for them, according to reviews. They have me the wrong car, a tiny little car, instead of what I booked. They wanted me to sign the 'no visible damage' report without seeing the car, which I refused - which was good because it did have visible damage. There was garbage inside the car under the seat. They would not accept my visa card as payment for the deposit. They did not honor the zero dollar deductible I already paid for with my voucher and instead made it $300. In total, a terrible rental experience.

That was so long ago I don't remember.

Brilliant service from brilliant, friendly and helpful staff

Easy and great service. We decided to extend our car rental for 2 extra days. One phone call after hours up manager of budget and was organised. As it should be. No stress, easy. One thing on renting a car in the winter in a place like Whitehorse I would have imagined the cars would be all fitted with winter tyres. We found it difficult to access our Airbnb and drive g on many of the smaller roads around Whitehorse with summer tyres.

The service of the counter staff was horrible. The person does not accept my canadian credit card because my driving license was french. This forced me to pay with my french card and to buy a supplement for the insurance whereas I am covered by my canadian credit card... Moreover, the car was smaller than requested through the website.

the car was smaller than requested through the website.