Europcar was great

First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.

Excellent service will use again.

Service du personnel ne nous a pas prévenus de dommages sur la voiture. il ne nous a pas expliqué comment conduire la voiture (c'était une voiture hybride). La voiture n'était pas au bon endroit qu'on nous avait dit et il n'y avait personne à qui demander. Nous avons perdu trop de temps et nous avons été stressés. Je pense que quelqu'un aurait dû nous accompagner pour voir si tout allait bien pour la voiture.

Everything was fine and easy.

The location closed at 6 pm, which I was not told previously. The car had to be filled with gasoline but I took it to two gas stations which didn’t accept US credit cards, which I didn’t know. The car had to be left in one location and then the key taken to a hotel a 10 min walk away. But we had heavy luggage, so I had to take the luggage to the hotel key drop off, return the car, then return the key to the hotel. Very stressful when trying to catch a train at the train station outside of town.

Very pricey to add a second driver who was older than the main driver