Hertz has a poor sense or regard of customer service

W.Abbassi

Ireland

Reviewed: Tue, Apr 9, 2019

About Hertz: 2.0 /10

We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.

Hertz

Dublin

Ireland

Small SUV | Nissan Qashqai or similar

1 days rental

Relevant Reviews on Hertz in Ireland

Ireland

5 day rental

Medium SUV | Skoda Kodiaq or similar

Reviewed: Wed, Feb 28, 2024

About Hertz: 7.0 /10

1. The car provided was smaller than originally booked. 2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car. 3.Returning the car is very fast.

About QEEQ: 10.0 /10

M.Dalton

Ireland

10 day rental

Premium | Audi A6 or similar

Reviewed: Wed, Sep 21, 2022

“Good but not premium at all.”

About Hertz: 8.0 /10

car was very nice. For a premium brand you'd expect a little more in terms of car. The alloys were very scratched. The CV joint on frontleft was clicking and the tyres were right on the limiter to change. Which you could really feel when it was raining. Aquaplaning. I recommend checking the car fully prior to taking it out of the area too far. Pick up staff was excellent. No issues. Smooth and tranparant

J.Reid

Ireland

13 day rental

Small SUV | Ford Puma or similar

Reviewed: Fri, Jun 10, 2022

“Very good but stressful on return.”

About Hertz: 8.0 /10

Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.

About QEEQ: 10.0 /10

All was good.

Adrian P

Ireland

1 days rental

Mini Van | Volkswagen Caddy 2 Seats or similar

Reviewed: Thu, Jan 2, 2020

“Van was in excellent condition, would use again.”

About Hertz: 9.3 /10

The agent behind the desk had an attitude problem at check in. I booked a small Caddy van for the week at Christmas as it was good value. I was told all they had was a long wheel base Transporter which was far larger than the caddy. I was told by the agent people only book vans when they need to carry large items... clearly this isn't the case or the VW Caddy wouldn't exist... The LWB Transporter was too big for what I needed, and not exactly an upgrade due to the increased running costs.

About QEEQ: 10.0 /10

Very easy to book, would recommend.