Car was fine, but voucher did not specify which car hire company

The queue for pick up was almost 1hr!!! Your company offers great value but if this were to be replicated I would book again

Had to pay double at the counter for winter tyres, then lied to about a scratch at the end not being charged after I said it wasn’t me

As above. As we were in a resort often used for people going skiing I would expect these to come as standard as a matter of safety.

Your website said cars were insured for use in Switzerland but failed to mentained wntertyres are mandated. We needed to upgrade the car to get the tyres at a cost of €210. Very unhappy and the Europcar girl was hopeless at dealing with the issue denying any association with the problem as the booking was not made directly. She then failed to give us the map for the return of the car. In Geneva finding the French side is very tricky and it took us over an hour of curcling the airport to find the place. In the end we picked up the map from the Swiss side and managed to return the car. Overall in an industry of continual gotchas this one was well up there.

Car was OK, but not as big as expected. Staff were abrupt. Finding drop off point in French sector of GVA was VERY difficult and stressful. I would hesitate to go there again