Smooth process from start to finish; completely hassle free, just as it should be!

I prepaid the full amount when I booked through Zuzuche, but when I arrived at the store, the staff said I hadn't paid. The money was taken by Zuzuche but not given to the car rental company! Using the lack of prepayment as an excuse, they refused to give me the car I originally reserved and downgraded it to an Audi A5. I couldn't reach Zuzuche for help. After arguing at the store for 2 hours, the staff reluctantly gave us a Mercedes E-Class (which should have similar space as an Audi A6). It wasted a lot of our time and ruined our mood.

I booked an automatic SUV for 10 AM. When I arrived on time, they gave me a small car without consulting me, which couldn't fit my three large suitcases. When I asked for an SUV, they told me they had no other automatic cars available and the only option was to wait for someone to return one. I ended up waiting until the afternoon, and even then, they were slow to check and clean the car. After several reminders, I finally got the car past 2 PM, meaning I waited over four hours. There was no apology at any point, making it a very unsatisfactory experience. Overall, it was a terrible experience.

I booked for Mercedes Benz E class but I got C class. I should be getting the car of the similar class but got a lower class car. Except for getting the lower class car, the car itself was in very good condition and super clean. Staffs were helpful and kind though there were mistakes when returning the car ( I only drove 330 miles but the staff mistakenly calculated that I drove more than 1000 miles but it was corrected and sorted out fast. So no problem).

Pedro was absolutely excellent.

Easy and excellent as always

Like: Friendly staff ...car was reliable
Dislike: Query over insurance. ...does anyone every know how much they are insured ....very confusing. .all companies