Good service at the counter, but car condition can be improved as it is quite old.

Generally smooth booking process, except that sometimes customer service is not responsive and rebotic.

Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me. Car is in good condition and everything explained in detailed. Car drop off is smooth within less than few minutes. Overall good experience with Alamo.

Машина оказалась отличная, но вместо автомата хотели выдать механику, что было неприемлемо, учитывая оплаченный автомат, вместо гибрида дали дизель (не страшно), девушка менеджер либо не опытна, либо не достаточно сообразительна, в офис не дозвониться

We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers. Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot. The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.

Straight forward booking process, good price and fair cancellation etc terms.

Pas pu faire le plein au retour, la station de l'aéroport ne disposant plus que du diesel ... j'avais une voiture essence Retourner sur l'autoroute pour une autre station m'aurait fait rater mon avion Compréhension de la personne à l’accueil, j'espère recevoir un décompte honnête !!!!