Veachel was great pick up was great drop off was a Shambles

UPGRADED OK

Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.

The pick up location was incorrect and caused a lot of undue frustration. The rental cars were in Terminal 1 and not Terminal 3 of the airport.

Order Dodge but finally come from Toyota. Without auto door make open and close door not easy for the side and back doors. The cleanliness inside vehicle is not very good.

Hertz were very poor at pickup. Delivered a different car then was on the booking. Kept trying to sell me additional insurance, upgrade to car and winter tyres (not necessary for the highway driving we were doing in Calgary). The car did not have a full tank of petrol. We discovered a crack in the windshield within 2km of leaving the airport and Hertz tried to say it was our fault. We returned to the rental location and received the car we originally booked which was not offered when we first arrived. On the contrary, the dropoff process was very quick and smooth and the staff was friendly

We were upgraded to a 2018 Dodge Durango R/T because we were dropping the car off in Montreal and it had a Quebec license plate. The car was absolutely above and beyond all expectations, and was arguably the perfect car for the trip. The only thing is that because we were only given it due to its Quebec license plate, we kinda felt like we ought to be paid for driving the car all the way back... There was a bit of a line (about 5 parties in front of us) at the pickup counter in Edmonton Airport. The wait was extremely long, but the clerk was very friendly, got us the upgrade, and even gave me a bottle of water for free because the nearby vending machines only took cash and I didn't have any on hand. Overall, while the wait was long in Edmonton, it was quite well worth it. Dropping the car off in Montreal YUL was a bit of a challenge, because while there were signs leading to the rental lots, the turn-off was extremely sudden and also was also forked with a road with a do not enter sign. Because I saw the do not enter sign first, we missed the turn and had to drive through the entire airport parking lot and come back around from the front to go again. Once we got there though, drop-off was extremely fast--to the point where the staff there were even hurrying us up a little. I can't be too harsh on the drop-off's accessibility, though--driving in Montreal made me realize the city's road infrastructure in general has more pressing matters to worry about.

We had very little contact with EasyRentCars at all, because they handled everything without needing any more information from us. They cleared us for driving the car through the US (we opted to go under the Great Lakes rather than over), and it pretty much felt like they weren't even there--which I think is a good thing in our case, because it meant everything went smoothly.