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everything as good as should be

Reviewed: Mon, Mar 18, 2019
About Budget: 10.0 /10
Booked a VW Polo, received Citroen C3 with 30k kms on it. Nice, surprisingly spacious, economical. We were very happy with the rental. Budget/Avis did not nitpick at every little scratch that was not listed on the car damages sheet - at pickup there was nobody present, and we were asked to take pictures of any scratches we find that are not marked (we found a few) - and keep the pictures until return, on return they only glanced at the vehicle, said everything is ok and that was it.
About QEEQ: 10.0 /10
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Economy | Volkswagen Polo or similar

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Mini | Volkswagen Fox or similar
Reviewed: Wed, May 22, 2019
“Very good experience apart from the queue.”
About Budget: 8.7 /10
1hr 20 mins in queue, then another 15 mins doing the paperwork. Far too long.
About QEEQ: 8.0 /10


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Mini | Volkswagen Fox or similar
Reviewed: Sat, Apr 6, 2019
“Overall Good but Voucher was ambiguous and caused serious delays and stress”
About Budget: 8.3 /10
At pickup the counter staff insisted upon charging me a refuelling charge even though I had booked Full to Full. The Voucher was not complete with Full to Full details. I had to use my own phone to get onto my Emails to find reference to Full to Full. Staff claimed they did not have internet access to do this themselves. Eventually showed them the confirmation and had a new contract printed. Still waiting to see if they refund me the refuelling charge on my credit card. This was highly stressful and meant that I was forgotten about for a long time whilst later arriving customers were dealt with.
About QEEQ: 8.0 /10

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Mini | Volkswagen up! or similar
Reviewed: Tue, Feb 26, 2019
About Budget: 9.7 /10
Pick up time was way too long. Long cue, lack of personnel.
About QEEQ: 10.0 /10


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Compact | Citroen C4 Cactus or similar
Reviewed: Tue, Jan 22, 2019
“The car was good, but budget tried charging us more then we agreed and had to prove the contract pri”
About Budget: 7.3 /10
The car was good, but budget tried charging us more then we agreed and had to prove the contract price then all of a sudden there where extra for this and that. I told them they could cancel the contract and we go elsewhere. Then they agreed to the costs.
About QEEQ: 9.0 /10

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