Good

This is my first time using Apex car rentals. I’m impressed with the quality of the cars considering how reasonable the price is. Our car was a Kia (Toyota Corolla or similar) and it had all the options you want in a car ... cruise control, driver controls, parking sensors, auto lock auto windows etc. we picked up from QLD airport and dropped off to Sydney airport. We would have paid atleast another $300 through our usual car hire places like Hertz etc and we wouldn’t have gotten the top cover for that price either. Really lovely staff, easy pick up and drop off. We didn’t opt for the airport pick up we just went straight to their office.

This is our first time using easy rent cars and we love the booking platform and the fact that we can choose which rental company to go with. The comprehensive insurance from AXA is very well priced. We are lucky nothing went wrong and we didn’t have to claim but we did ask about the process. Just keep in mind if you upgrade insurance through Easy rent cars, it doesn’t upgrade the insurance with the hire company which remains basic and you would need to pay the excess and then claim back from AXA. The chat function is great and staff helped clear up some early confusion: if you book less than 48 hours before the day then there is no fee cancellation. It’s a bit confusing because it will give you a date (which we didn’t check closely so we didn’t realise it was past because we booked less than 48 hours before). However, we thought the $100 cancellation fee was reasonable. We got familiar with the cancel process on the app just in case. Looks pretty easy to navigate for any last minute changes so we are happy with both the platform and the price.

Great very friendly and helpful customer service at both pick up and drop off

This is the second time I’ve hired from Apex and they provide excellent vehicles at excellent rates.

Very easy to book a vehicle

Like: The pickup came within minutes. The whole process of renting the vehicle is easy and fast. Within 10mins and iam driving out of the rental centre with the car. Very friendly and helpful staffs. No hardselling. 100% recommended!
Dislike: Nil! It was a good experience and fast process.

Like: Time taken to drop off the car is very fast and fuss free. Simple check on the car and petrol tank is all you need. Car is spacious though it was a little aged.
Dislike: We were expecting Hyundai iMax as it was the model we reserved, but we were provided Kia Carnival instead so we had little problem with fitting our luggages and stroller in. Fortunately we only had 4 adults so we could fit the stroller in second row.