About Europcar: 8.8 /10
Like: Family and friends visit. Great trip
Dislike: The staff member at uplift advised there was no insurance cover in the contract and tried to sell me further cover. Sorting through travel documents for the AXA confirmation letter to prove insurance was in place should not have been necessary.
Reviewed: Wed, Sep 5, 2018
Intermediate SUV | Toyota Rav4 or similar

Relevant Reviews on Europcar in New Zealand

Iwelly Motten

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Medium SUV | Kia Sorento or similar
“Less attention to detail otherwise it was a great experience.”
About Europcar: 8.0 /10
I would like to share a constructive feedbacks as follows: 1. Counter check in staff The counter staff were awesome and nice, they informed us in advance that they're new, they did their best to follow all the written instructions to help with the pick up process. Behind us there were 3 other customers. But shame for Europcar, they should have some senior staff to assist the new staff to avoid long queue and complaints. 2. Full tank for the new renter Make sure to check the fuel meter when the previous renter return the car to make sure it's full tank. I I picked the car up with millage at 3679km (pic.#1) , just realized when I was travelling at 3772km - mileage left to travel 765km (pic.#2), it was just 3km away from airport that the fuel meter showed only 15 bars (full tank is 16 bars). For the clear details at 3777km when I pulled over to take another photo (pic.#3). I didn't bother to return to the counter to complaint as I had an appointment that I was late because of the long process. In the middle of the trip, I refuelled and it showed 16 bars on the fuel meter and millage left to travel 926km (pic.#4). From this only, I felt cheated as if only I took the vehicle full tank, I would have travelled another 161km. Another clear information (pic.#5) when I refuelled again at the Z-petrol station by Frankton Road in Queenstown before return the vehicle at Queenstown airport which only 2.5km away. Again, millage left to travel still 957km and not 765km as when I picked up. Thank you.
About QEEQ: 10.0 /10
All good. ☺️
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Reviewed: Sat, Apr 17, 2021


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Medium SUV | Suzuki Vitara or similar
“Won’t use europcar again”
About Europcar: 8.7 /10
We arrived to find the car we had booked wasn’t available They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers. We ended up taking the people mover as we had two small girls with us The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all
Reviewed: Sun, Jan 5, 2020


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Full Size Van | KIA Carnival or similar
“Family car rental”
About Europcar: 8.7 /10
Basically service was good. There were two staff working. One was super helpful and friendly, the other needs more training, I think. He didn’t know how to install the child car seat. We ordered a car seat in advance, so we were a bit annoyed to find that it hadn’t been installed before we arrived to pick up the car. Other than that we had a very good experience.
About QEEQ: 10.0 /10
Good service. Questions were answered quickly and thoughtfully.
Reviewed: Fri, Jan 3, 2020


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Medium SUV | Ford Ranger Canopy or similar
About Europcar: 9.7 /10
Vehicle was apparently upgraded which is awesome but really needed a canopy instead of the tray as just had enough space where would have been better with full canopy
About QEEQ: 10.0 /10
Reviewed: Mon, Jun 3, 2019


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Mini Van | KIA Carnival or similar
“Eurocar is excellent. No any specific words required to explain. Simply great.”
About Europcar: 9.8 /10
Like: Had small scratches. The staff didn't bothered even. Since I had full insurance, wanted to make clear documenting. Suggest to gain full insurance for little extra and be in full relax mode.
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Reviewed: Fri, Aug 31, 2018

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