What I liked: I like the service provided by Ms Rim Rebai at the Alamo counter at Geneva airport for the followings:
1. Considerate to check with me if I have already had my own accident insurance, I need not buy additional policy from Alamo.
2. Offered me a new Hyundai Tucson from a Seat Arona as it was not available on-line yet without having to sound pushy.
3. Offered me her work email contact in case I could not get through the emergency contact to address my concern.
4. She was even able to help me with my SIM card issue by referring me to the Lycamobile kiosk within the airport when I had a connection problem.
5. The new SUV has many safety features and is amazingly easy to drive. It provided me and my family members a safe ride for our 18-days trip in Switzerland and France. I am glad I chose this upgrade.
What I did not like about:
1. The new car did not have an English language manual. The staff at carpark P51 also could not locate the English version but he was helpful to help me with my queries about some new operating features with the car.
2. The car did not have floor mats which made cleaning difficult upon returning.
3. I had a punctured tyre at Obergoms on the 19 Nov 2022 but had problems contacting Alamo Tel. number +410848445522 and +410800440066 from 1129hrs to 1218hrs. It was only when I tried the email given by the counter staff that my call for help was received and arrangement for the roadside service made.
4. There was a minor miscommunication between Alamo and the roadside service provider with my contact number. Either Alamo had given a wrong contact number, or the service provider took down the number wrongly which resulted in much delay to the car tyre repair. I had to reschedule my itinerary for that day.
Counter staff was exceptionally helpful, polite and gave advice about travel insurance. Will definitely use Europcar in the future.
About QEEQ:10.0/10
Easy to purchase online, all insurance sorted too so made the whole booking process seamless and took the strain out of knowing whether we were being sold more insurance than we needed.
Car company was europcar, for just 5 frank per day they upgraded the car to automatic and that too 7 seater.
About QEEQ:10.0/10
Qeeq always provides cheapest cars in the whole world, u can check other car rental companies and then come to qeeq to cross verify the prices, this is my 7th booking with them all in different countries and everytime i have got cheapest prices and excellent services.
The service from Europcar at Basel airport was superb. We were a little concerned because we had been offer a higher spec- but automatic car, which took a bot of getting used to. Staff at Europcar showed how it should be driven which was helpful.
About QEEQ:10.0/10
QEEQ worked better than expected. All went smoothly, and we also got a small rebate due to a price reduction.
Over 2 weeks later and i am still waiting on my deposit being returned. i sent them an email 3 days ago but have not heard back even though they said they would reply in 24 hours
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d.taylor
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