Easiest car rental I've had, great price and the staff at Apex excellent. They did not try to push extras on you and additional driver at no extra cost.
Great car as well.
We had used Alamo previously in Melbourne and had a hideous experience, we decided to give them another chance and I'm so pleased they didn't disappoint us this time, the car we booked was out of service so we were upgraded, thank you for that, the young man at the counter was extremely helpful and pleasant, was worth giving the a second chance.
The car was not ready and the total wait time was 40 minutes. When I addressed this with the guy at the counter he said "you weren't here at 12:30" which was incorrect, we were in the queue waiting to be served and the car should have been ready at the time booked not 40 minutes later.
“Hi great service but was confused re where to pick up. Highlight domestic or international clearer.”
About Apex:9.0/10
Car was great
About QEEQ:9.0/10
Wasn’t clear if I could get a further price reduction if that was the purpose. Felt overloaded by emails n wen I thought I could get a further discount it led me everywhere but there.
I waited a red shuttle at pick-up point for more than 15 mins. I wasn't happy with that. By the time I got my car, it was already 7:45am. My schedule became very tight because I had to get on the ship by 8am and I nearly missed it.
Please think about how to organise for picking up a customer having a booking from 7am.
The staff where very friendly and helpful as we had never been to the area before and they offered lots of information. The car was better than expected and very clean.
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