The shuttle bus waiting time back to Airport was a bit long, counter waiting time was long as well as only two ladies in-charging the counter for all booking, pick up, return, phone call etc. stuffs
The Thrifty customer service agent was very polite and apologetic about the wait time, however she was shat on by her company for rostering her on as the only person that afternoon. I felt very sorry for her.
Absolutely no complaints about her, she was wonderful, however I'd expect better from a large company like Thrifty.
Car pulling to left on picking up car resulting in bulge on inside of tyre which necessitated a new one. Apex helpful in locating a new one.
Great difficulty in finding return centre in Brisbane then nowhere to put luggage except office a walk away.
Cut price is a decent rental company for a budget rental
About QEEQ:7.0/10
Quite confusing to use at times. Especially the additional insurance was not correctly detailed.
Pickup instructions also provided a wrong number to contact Cutprice Brisbane
“Excellent, cost effective, professional trouble free service”
About Apex:10.0/10
Very professional and friendly service. I would personally like to thank Alan. Although it took a little longer thanI would have liked to queued, to get to the desk. When I got to Alan, he was excellent in completing his role swiftly and I was further fortunate when I dropped off the car and Alan further organised the drop off, and shuttle to the airport.
About QEEQ:10.0/10
Very professional and friendly service.When I had to extend the use of the car, it was so easy to do so by phone, and I did not have to worry about a thing.
“Fast and easy check out of car. No major issues with the car functions. Will rebook in future.”
About AVIS:9.7/10
Counter staff friendly and explained everything in detail. Fast check out.
About QEEQ:10.0/10
Would be helpful if company does not show that there’s rav4 when we were
Told by Avis they do not have rav4 in their fleet of cars. The car tyres were not checked for pressure before handover and we need to stop by gas station to pump up the tyre pressure.
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