BRISBANE CAR RENTAL REVIEWS

Excellent service. Quality vehicle. No complaints

Initially hard to get hold of when I arrived at the airport however was told to catch a taxi and would be reimbursed. Was reimbursed on arrival however I have checked on my return and it has not come through I will chase this up.

Excellent trip. Thanks for the upgrade for free.

Higher km than I expected (95000km)

Worked well nut price drop did not do anything

Excellent friendly staff

Excellent ...very good price

Vehicle was upgraded

No problems

The customer service person explains well at the counter when we collect the car. And the car is in good condition.

It should be more clear on the terms and condition that customers should follow. When we collect the car, just realised that there was another 50dollar imposed because we drop off at a different point and the website didnt state it when we pre booking.

Excellent service and car condition

Ended up waiting for 50 minutes at the airport before pick-up and therefore was late for my appointment which I then had to rearrange. Otherwise everything else was good.

very good experience

the point is giving too slow!!! we want the point in account faster!!!

Good service. Sunday open after 4:pm. Very fast and easy for drop off

Best price and serious

After we got rear-ended by another car and had to go back to the rental company again, there was zero to none sympathy for us from the first lady who helped us, which we thought was really weird. The next lady who helped us with additional paperwork was a bit more friendly luckily.

Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time. The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.

Phone call made to adjust the pick up time to Easyrentcars was pleasant and the agent went above and beyond with a phone call back so I didn't wait on hold for a long time waiting for a result from Apex.

The counter staff were negative that I booked through easy rent cars. There was a discrepancy between the deposit listed on the website and the actual deposit they charged. The lady challenged our choice of car insisting we needed to upgrade to a larger one.

Great service and great car!

Good communication Would use again

The car I was given was a new car, immaculate. The staff were very helpful at pick up and drop off. The shuttle busses were excellent and gave assistance with luggage to get me on Murrays.

Friendly & helpful staff.

Excellent great value for money. So easy to book on line!

The car they provided was very comfortable and it had Apple Carplay which was super useful for first-time drivers in Australia. Staff were always nice and helpful during pick-up and drop-off. Overall a very great experience.

Really easy to use to search for the car that suits our needs. Amazing deals as well!

It would be better if Ace gave their customers their local phone number to arrange pick-up from the airport. The 1800 number is just a recorded message. After a long flight it is frustrating to have to wait 40 minutes not even knowing if Ace will come to pick you up. Also had to wait for 20 minutes just to give my keys back at the end of the hire while they signed up new renters. They should have a dedicated staff member handling returns. When I finally got to the counter it took only 30 seconds

Excellent location in terminal for both pick up and drop off

Straight forward process Great price