AVALON CAR RENTAL REVIEWS

Horrible! Rushed out upon arrival as didn't want the counter staff to wait too long. Keys were provided, told where to go and rental agreement signed. Was not shown to the car to perform checking of the car together. Just asked to take photos to protect myself. Upon finding the car, realized that car seat was not installed or even provided although I already remarked in my booking. Went back to the counter which was already closed and empty. Amazing that no one among the other car rental booths had the Europcar employees mobile number and no number was left pinned somewhere at the counter. Called the careline who made me wait so long on the line (I was on international roaming!), arguing with me (WHO WAS IN FRONT OF THE COUNTER) that the counter at Avalon should still be open and finally telling me they couldn't do anything. I needed to get another car seat from another Europcar branch the next day! A TODDLER TRAVELLING WITHOUT A CAR SEAT IN AUSTRALIA IS ILLEGAL!!!! Luckily for me, the staff at Hertz next door saved my day by obtaining a spare car seat for me! First and last time renting from Europcar.

Great desk at airport

no issue

Like: Low mileage and the cleanliness
Dislike: Provide manual option

Good service ... however I was charged $11- more than quoted ... if I had not had my quote with me I could not prove they were incorrectly changing me...to their credit I did get a refund

Dislike: When i received the booking confirmation, I was confused by the address (avalon airport in Victoria) as it didn't say Victoria at all. I was very concerned that I had booked at some other avalon airport in the world. The only way i could check that i had the right place, was to google avalon airport Victoria, and it said it was in Beach Road, so i presumed that i had the right place after all.

if the price can be cheaper than it is perfect !

Baby car seat not so comfortable. My baby refused to sit on it. The rest is good, overall I'm satisfied and valued of money. Will rent car from them in the future.

Easy to use, convenient and good experience for my 1st try.

The counter staff was nice and pleasent

Awesome service & people

Keep it up

Great service, well explained on the rental agreement, waited even our flight had delay, it was a wonderful experience

The immediate confirmation is a great thing, i did a booking prior to that which need to be confirm with 1-3 days which eventually was cancelled due to unavailable of the particular car.