ADELAIDE CAR RENTAL REVIEWS

Excellent

Excellent

Car was almost brand new and spotless, pickup was fast and painless and the drop off was even faster. Cannot fault Europcar.

Booking was simple through the app but the price drop did not appear to apply to this rental, however it did work ok an subsequent rentals.

Everything went absolutely great.

Easy booking

Took ages to pick up vehicle.

I got a Subaru Outback, which was better!

Customer Service was excellent and client driven. Staff were friendly, knowledgeable and helpful.

Unclear how the discount from Easeyrentcars impacts on our booking when we collect the car.

Car was excellent..charging $34 for 2nd driver was a bit annoying.

Easy and quick..no problems

It was a wonderful experience

Approachable and satisfied customer services

Excellent service and cars

Keep up the good service

Deposit amount for the locals is too high. I will never book Apex henceforth

Excellent service

Rude office staff on collection, very cocky and abrupt. Office understaffed

The car, Hyundai, was smaller then I asked for, definitely no Toyota Corolla. So many damages that the intakeform looked like a drawing. Tires where not good, pulled to the left.

Everything was great! Pick up at airport was really quick. Numbers and info provided in case of problems, everything spelled out clearly, return address clearly given. Return staff was great. Forgot sunglasses in car, Ken at Melbourne airport location offered to meet us at airport to get them. Had a small Kia that did have a funny rattle in engine and not much hill power, but no problems. Would rent again for sure!

Good price. Car interior was not clean. Easy to extend length of hire.

booking platform great. Made an enquiry about changing the pick up time for hire car through the online chat service which ended up taking too much time and too complicated

excellent counter staff service. I got there one minute after their proper closing time and they still let me in and do the business. Got car sorted, and the guy even took me into car and gave me detailed demo of how to drive the particularly "Pinto"issues. Phenomenal service and couldn't fault it at all.

Brilliant website, no problems booking the car and all in all, a smooth, easy process.

GOOD

GOOD

I was very disappointed in my recent rental service with EuropCar. Its the first time I've used Europcar. It took me half an hour standing at the counter before I could even sign my document. A group that came 20 minutes after me had received their car in 10 minutes, and they also had an additional driver form to sign. I was a single driver, and the Europcar person that I was dealing with just made me wait, saying that his computer was slow. However, no effort was made to move me to the other computer, and there was no sense of urgency towards giving me my keys. He was humming throughout the entire process, showing that he was not in a hurry. I have rented cars many times, and it usually takes me 10 minutes at most to acquire a set of keys. Further, I did not receive any documentation or a receipt. He had also asked me for my card twice, even though he had charged me once. 30 minutes is a very long time to wait before even signing any documents. I received an 'upgrade' from a small car to a small SUV. However, upon getting to the car, it had a car seat, which I did not request for. This took up space in the car. At the counter, I was told a staff member would be near the car park if I needed to speak to him. However, there was nobody there. Because I had been waiting 30 minutes at the counter, I decided to just take the car. The inside of the car was not clean. There was sand and dirt all over the floors of the front passenger seat. Attached is a photo. I also received no documentation on my car rental agreement, so I do not have any details on the car rental itself. I made a complain to the same staff member when returning the keys, and did not hear back even after a week. In the time that I had been waiting at the counter, my fees and liabilities were not explained to me. Overall, it had been a very frustrating experience with EuropCar. I'd like to suggest better training of staff, and a higher standard of customer service.

just a small criticism nothing major we were not told we could just leave the car and come into the terminal to return it so were looking around for someone to give the keys to.

the price drop was awesome, thank you so much!

They upgraded us for free but instead we got a car that hadn't been valeted which I'd agreed on, but I wouldn't again from any hot country, as seats get sweated into and smell. But all staff were friendly and wanted to do the best for us.

Long wait time at Jucy counter as it was very busy - staff friendly and attentive but I needed to go quickly