Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.
About QEEQ:8.0/10
Everything with the booking platform was good nice and smooth
Staff wasn't the friendliest upon pick up and the car mileage on the contract did not match the actual mileage. I would've been charged extra for going over the included miles if I didn't point that out. Car was dirty inside and out but I didn't really mìnd it. Car return went well.
Decent place. They didn't have the vehicle I ordered so we had to go back and forth until we agreed on a vehicle - a Jeep WRangler. Price was really good. Airport pickup vehicle is clearly too small since some people had to wait for 2-3 trips.
“Much Cheaper but our experience was really good.”
About Routes:9.0/10
Reviews read were sometimes terrible but the price difference was huge. So we paid for the extra insurance and took a chance and everything was really very good. Apparently Routes rules are really strict so perhaps be careful about the T&C's. We would definitely use again if the prices stay low. They don't actually have any Nissan Pathfinders but the big Dodge was fine.
“Okay for low prices but don't expect good services.”
About Routes:6.3/10
Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle.
No enough staff ... have to wait for a long time.
Parking lot is small and tight ... have challenges to drive in and out.
the car I booked was a bait and switch. Basically I paid extra to book a Jeep and when i showed up the rental company said that even though the rental said it was for a Jeep Grand Cherokee, the classification was for a lower vehicle. I ended up with a crap vehicle.
The car was advertised as SUV but had very little usable space for large luggage due to the shape. Would have preferred if it was advertised as hatch back type or not, booking online didn't have enough details.
The customer service itself was great though, there was no issues with Hertz itself.
Off-airport location so you need to call upon arrival and get picked up. Information was provided at booking, and good instructions were provided when I called. Pick-up was quick and efficient. The only issue I had was that they just tell you to return the car with however much fuel is in it when you pick up. I'd prefer to start with a full tank as it's difficult to determine exactly how much fuel was used.
Yes, I must agree that Routes YVR provides excellent rates as compared with other competitors in market. That's the reason they're people thrive at their location. But but but.. their front office staff is really very pathetic. They treat customers as if we've taken million $ credit from them. Entire staff is so rude that I don't have words to define it. I don't expect them to always have a smiling face but expect them to be polite. If they don't love their job, just quit and let right people manage it. I booked an intermediate car and they gave me Jeep Wrangler. Whooping it's mileage is just 8 kms/litre in city.
About QEEQ:10.0/10
Easyrentcars is a very convenient way to book rental cars with comparison of rates among all vendor. I prefer to book via them.
Si on respecte les consignes préalables, la location se fait sans souci (surtout pour la clientèle canadienne et américaine).
Le véhicule qui nous été remis était très récent (2019) et le modèle le plus équipé (Nissan Rogue SL AWD) ce qui a fait notre plus grand bonheur.
Prix très avantageux.
Le seul bémol est que le véhicule nous a été remis sale. L’extérieur a été rincé tout au plus et il restait des objets des locataires antérieurs dans les espaces de rangement (appui-bras et coffre à gant).
Je relouerais avec eux sans hésiter.
About QEEQ:8.0/10
Très satisfaisant. Il faut lire les petits caractères mais sinon tout s’est bien déroulé.
Les rabais applicables ont fait diminuer le prix et l’instrument de garantie de prix est intéressant. Multiples façons de sauver de l’argent et d’avoir des récompenses.
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