VANCOUVER CAR RENTAL REVIEWS

Long waiting for pickup. Car was not ready ( no gas) and not clean. Poor counter desk service and not transparent agreement. Preauthorization will hold money for 30 days. Work hours only from 10 AM to 6 PM. Need to make international call to schedule pickup. The company is used cars dealership and car rental seems axillary business with no much attitude toward it

Routes was easy to deal with. People were helpful and friendly and I would definitely rent from them next year when I am back. I love the car I had and it exceeded my expectations.

came back to me with a discounted price which I was so so happy with.

Car was perfect and practically brand new. Service was excellent - no hard sell for extra insurance was appreciated. Drop off was straight forward - all staff friendly and polite.

Girls on the front desk they need to be polite with clients. Terrible front desk service.

The boss is very kind and the car that he gave us was luxury and a really god car, I was loved driving it!!

UC AUTO was amazing. They gave me my own car insurance and license plate. I rented a Honda and it was in great condition. Staff was very friendly and they even dropped us off at the airport when we returned the car. Definitely will use them today.

Location was just a bit hidden but overall it was good. still waiting for the 500 cad deposit to clear.

The upgrade was fantastic and appreciated! The check in process was a little lengthy due to the business and what looked to be a new location and set up. We’ve rented via Routes many times and will continue to do so.

Best rate advertised!!

being hybrid car, there was very poor space for luggages

Shuttle was too small to accommodate all customers so we were left on the curb with a baby. That said, the staff were friendly and accommodating. Price was very good.

Fantastic service, 2nd time used and both outstanding experiences, with exceptional value rental cars.

KIA vehicle has some problem when it climbed high degree road. It was not much power to uphill.

Very difficult to find Pick up site miles from airport Total confusion !

Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.

Routes were experiencing some difficulties with their wifi system when I was scheduled to pick up. They were still friendly and professional. I needed to extend my rental by an extra day...it would have been nice to maybe have had a discount for the inconvenience at the pick up (1 hour wait to get the system sorted).

No problems. Everything was easy..just like the name says.

They offer half price for a similar or even better service!

Happy I found Easyrentcars.com after suffering days looking for a decent price on all other websites.

Attente très longue au ramassage de la voiture... On a demandé intermédiaire pour avoir de l’espace de rangement et on a reçu Kia Soûl qui n’a vraiment pas beaucoup d’espace dans le coffre arrière. De plus, dès notre arrivée, on a mentionné vouloir garder la voiture une journée supplémentaire. Le préposé au guichet nous a dit qu’on devait seulement aviser la dernière journée et qu’il chargerait le prix en vigueur à ce moment. Il n’y avait pas moyen d’ajouter une journée au même tarif de location que ma réservation. Au final, il m’en a coûté 88$ la période supplémentaire d'environ 9h que j’ai gardé la voiture (mon tarif location était de 55$/jour)... C’est du vol selon moi ! Points positifs: les voitures sont propres et le retour très rapide.

The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.

Car is brand new car with only 100km mileage. Smell good with the new leather seats too. Recommended!

Very poor customer service, no managers on site, no honesty, no care.

Yep everything was good.