VANCOUVER CAR RENTAL REVIEWS

The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.

The app is easy to use. Will continue.

Ridiculously slow service both upon arrival and departure was even worse It took over 45 minutes from the time we dropped off vehicle b4 the shuttle driver arrived to bring us to the airport

The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.

130 dollars paid for a tiny impact on the car windshield is just a robbery! Furthermore, at the Check-in it was impossible to chancel the GPS, finally useless! Bad experience!

Almost new Vehicle (3800 KM) Pick up was easy and fast. Drop off was great too, had to wait a little for the Airport shuttle due to the high volume of people dropping of Vehicles at the same time. Did not create any issues for us since we had plenty of time to catch our flight home.

Great Booking Platform, Price protection safe us money, nice IOS App, will use this platform again.

車はコンパクトを借りました(KIA SOUL)が走行は9000km台で新しく満足でした、ただ車内は新しい割には少しゴミが散らばっていました。 受取のスタッフは欧米系の男性でとても対応が良かったのですが、返却の際に対応してくれたインド系の年配の女性の対応が最低でした。対応は高圧的で、返却後に空港にシャトルバスで送ってもらえるか聞いたところ、それは私の仕事ではない！と言い去っていきました。 返却までは良いサービスを受けていただけに最後の最後て非常に不快な思いをしました。 総合的には値段も安く車両も良かったので満足していますが、次回使うかと言われたら使うかはわかりません。

クーポンを使用して安く借りる事ができました。また予約日前のメールのお知らせがあり良かったです。次回も車を借りる際は使いたいと思います。

We waited for over an hour for the car to be ready despite arriving 2 hours after our scheduled pick up time. This is not acceptable and needs to be rectified.

Despide some bad comments on internet for me Thrifty was one of the best car rental experiences. So easy, so fast and no problem at all. Super good

Very fast easy and the best prices.

Good people and good service

Good

The moaning and groaning from all the customers at pick up is a little contagious. Most people I spoke said "never again"...but I got really nice car, the rate was very good, and they even bumped the mileage allowance for me. So will use them again.

Slow process to pickup car which unfortunately is an all too common experience. Agent wanted me to sign off on condition of car before seeing it which again is something I've experienced before but really irritates me. Otherwise the car itself was in good condition and suitable to our needs.

Excellent price at the time I booked and everything went smoothly. I would use again.

The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.

Great and easy booking process, overall excellent value!

Waiting for the car take a little bit long (around 40mins), but the service is quite good. He give me another model car which it’s new car model and due to the engine is fuel economy, it help us to save more money

When we got off the plane, we couldn't find where to go to pick up the car. I finally called. I was told someone would be there in a few minutes. It was about 40 minutes later. Later at the pickup location, it seemed like everyone was disorganized. The woman behind the counter asked if we would take a large mini-van. We had ordered a small Toyota Corolla. We agreed, but would have much preferred a smaller car. The mini-van was so large it was hard to park, and worse on gas.

The whole process was effortless. We were fortunate that we had no queue to wait in. The lady who dealt with us was friendly, helpful, no pressure, we decided on having a sat nav and the car we booked didn't have one installed so she upgraded us to a better suv. Nissan Murano. Beautiful car. Drop off was easy to. Overall 10/10.

No complaints. Smooth process. Perfect.

I​ booked​ Ford​ Fusion​ 2dr. as​ shown​ in​ the​ ERC​ App.​ I​ arrived​ the​ counter​ 2​ hours​ before​ the​ pickup​ time.​ The​ car​ was​ not​ available.​ They​ offered​ Toyota​ Camry​ but​ I​ insisted​​ similar​ should​ be​ 2​ dr.Then they​ offered​ 2019​ Chevy​ Impala​ V6​ of​ which condition was​ new, super​ clean and​ over​ expectation.​ The​ staffs​ did​ welcome​ and​ helpful.​ The​ pickup​ and​ dropoff were​ easy.​ Highly recommended.

The​ chosen offer​ was​ not​ valid.​ The​ company said​ there​ were​ no​ Ford​ Fusion​ 2dr​ for​ Rental.​ It​ suppose​d to​ be​ 4dr​Standard.​

Loved the car and the features it had.

Easy pick up....no queue as off-site from airport. We did struggle to find the office as it is part of a car sales showroom so not 100% obvious and we took a taxi from downtown Vancouver rather than use the pick up service from the airport provided by the company. There was a plastic "cover" dangling from the bottom of our car that was very obvious at pick up that we couldn't understand why it hadn't been identified and fixed before we took the car out. There was no effort made to repair it before we drove off so we temporarily fixed it ourselves. But otherwise, good.

Easy to use, best value compared to other hire cars from airport.

Great car, great service, but long wait for the car at the pickup location after a long haul flight.

Great car, great service, but long wait for the car at the pickup location after a long haul flight.

Thought price was high for our needs. Requested a build in GPS system but the vehicle given was the only one available with that or do we were told.