I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.
About QEEQ:10.0/10
It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.
I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.
About QEEQ:10.0/10
Although when I booked it says unlimited kms, on the counter they told me 600 kms, when I showed the copy of my booking, they offered me 750 kms!!, I accepted because i knew it I won’t spend more than 750 kms. but that was extrange!
“Car price and booking process were good, service needs work”
About Routes:8.7/10
Counter staff took a while to get the car they seemed unorganized I had to wait 45 mins while my car was being “cleaned” even though my pickup was supposed to be 10am.
routes staff are not honest,,my wife unfortunately forgotten her wallet when we returned car,,no body informed us infact they denied for 2 days,and when we threatens for police complains they suddenly found the wallet and that too given us when we reach there office. worse thiings they have stollen the money from the wallet..dishonest people
The counter staff was great through the process. The new location is closer to the airport viscount station, so the shuttle service is fairly quick. New location is bright, open, and features free wifi...
About QEEQ:10.0/10
This is my sixth or seventh time renting through Easyrentcars and the process has been flawless as always.
Major surprise was the office was closed on Dce 26th. Not anywhere nor did anyone ever mention this to me. I had to spend $30 additional for a cab to the airport. This was quite poor, to bad as everything else was great.
Way too many unexpected charges. The car also stinks from inside and was damaged on the outside. On top of it i did not get the car i wanted, i got an suv
I got a pleasant surprise by getting a free upgrade to a Jeep Wrangler. Only thing was the customer staff member at the pick up time was in a bad mood that day.
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