TORONTO CAR RENTAL REVIEWS

When picking up the car everyone was helping, on dropping the car off they were busy eating and no anyone can help you so i had to wait between 30-60min until he was done his food. Car rental with no smoking so if you smoke in it or smoke outside and stay in it obvs its going to smell like smoke so they just want the deposit in any how possible. Got the car dirty they wanted to clean it upon my arrival when i got the key.. DONT RECOMMEND TO ANYONE

The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.

Car was not ready on pick up hence I paid for a 3rd day unnecessarily

Only fault was the car was not ready for pick up and we had to wait for it.

Could not work out how to get the price drop protection?

Great service and understanding of the staff as usual. They gave me the choice of car during the pick up and were very informative and fast. During drop off they were also fast and cooperative.

Very easy responsive. My flight delayed so I wrote to them asking to postpone the pick up and keep the reservation which they helped me with

they have excellent new cars.

found vey easy to book a car

The billing had A little discrepancy. I was overcharged. I have fontscted customer service and hopefully they should be able to sort it out

It's the best one that I have used so far. Best deals and easy to book

The car was almost brand new, no problems at all with the car, the only problem was that i was not given unlimited mileage as advertised

Very easy service, and points are icing on the cake

Le personnel d'Alamo à Toronto m'a fourni une voiture d'une gamme supérieure sans surcoût. La prise en charge a été hyper rapide (15' entre mon arrivée au comptoir et mon départ de l'aéroport). Le retour à l'aéroport de Montréal s'est passé encore plus vite (5' maximum). Le seul petit bémol est qu'on m'ait proposé une option 0 reste à charge en cas d'accident alors qu'il me semblait avoir déjà une assurance complète mais ça ne coûtait que 4,99 CAD par jour donc je l'ai pris pour être sûr. Vraiment une excellente expérience de location. Je recommande vivement Alamo.

Routes se trouve à 15 minutes de l'aéroport et n'est pas facile à trouver à l'arrivée si l'on y va en voiture, mais la navette que Routes propose pour se rendre à l'aéroport est fluide et efficace.

J'ai dû modifier les dates de la location de mon véhicule et j'ai trouvé le processus d'annulation et de relocation compliqué. De ce fait, j'ai dû faire appel à l'aide téléphonique de Easyrentcars. Cette aide fut très efficace et rapide.

Le tarif est hyper compétitif, équipe très accueillante et professionnelle, temps d’attente un peu long, mais compenser par l’offre d’une gamme de voiture supérieur à ce qui a été demandé. Très bonne expérience, je conseille vivement

Car condition was not good.

We are so happy with the service of Alamo in Toronto. We received free upgrade for better/newer/bigger car of the price of the GPS which was great. Everything went smoothly

Tout a été fluide pour récupérer la voiture

La voiture de location était parfaite, lors de récupération nous avons passé 50 minutes pour trouver le véhicule, nous sommes retourné au guichet, heureusement un employé a eu la gentillesse de nous accompagner jusqu'au véhicule. Le personnel au sous sol a été formidable et compréhensif.

Parfait et très clair sur la plate forme de réservation.

Supportive staff and an easy rental experience

Would gladly book with company again

Easy to use site and helpful with insurance etc

I had been using EasyRentCars / Alamo bookings for over 3 years on multiple occasions globally, primarily for North Americas. I had reserved Ford Edge equivalent, but when arrived was given a choice between Mitsubishi Outlander I believe and Jeep Cherokee, both choices were not as previous experiences I found the space much more compact as previously I had the new Ford Edge and on an occasion Jeep Wrangler. Driving Experience of the car provided was sub-par. Service from the Front Desk was outstanding, all the members of the team were very friendly and polite, easy to deal with. They tried their best to check other cars that would qualify for the same price, but had limited options.

Great platform, not only I use myself everywhere I travel but also recommended to many family members. The vendors need to be more honest in terms of car options available in stock. This would adjust customers' expectations much appropriately.

Counter staff excellent but car was dirty

When returning the car, I had to find my own way to the airport from Iversta as they were closed, I paid additional cost of $18 for taxi, because the “free shuttle” wasn’t available at Iversta. I had a cell phone with me to call for a taxi, otherwise it would have been disaster.

Very good service.