MONTREAL CAR RENTAL REVIEWS

I had to wait an hour for the car to arrive at the location. This was frustrating

The wait time to pick up the car could have been lesser. Also, the time taken to return the deposit amount is unusually high.

Best rates as usual, didn't have to contact customer service at all.

La voiture a dépassé mes attentes. Dollars nous a surclassé. L'attente au guichet pour la récupération de la voiture a été du à la grande affluence de clients. Le personnel était très aimable et nous a donné toutes les explications nécessaires. Je relouerai chez Dollar.

Tout a été très facile et rapide.

People at discount were not able to find an appropriate solution (see below) Vehicule was smelling cigarette and a lot of ash on the seats

J ai attendu 1h30 la voiture. Elle est venue d une autre succursale. Le véhicule ne correspondait pas à mes attentes, c était un vieux modèle avec 75000 km. Je suis vraiment déçu car j ai proposé de payer plus cher pour avoir un modèle supérieur en meilleure condition, afin également de ne pas attendre et on me la refuser. Je ne pense pas renouveler mon expérience chez Discount.

Upgraded car was excellent.

Friendly staff at pickup. Upgraded car

le personnel d'accueil assez désagréable, pas très serviable

parfait

It was extremely frustrating that your website allowed me to book a pickup truck from a location that doesn’t have pickup trucks. I even called to confirm, and though only a robot answered, it did say my reservation was confirmed. It was a major inconvenience for me. That said, the staff at the location were empathetic, understood the gravity of the situation, and genuinely did the best they could to rectify it.

Nous avons eu le choix entre 2 modèles, la voiture que nous avons eu été presque neuve et propre. Nous sommes arrivés 15 min avant l'heure, la voiture était prête, de ce fait nous avons du la rendre 15 min plus tôt au retour. Le seul point à améliorer est le service lors du retrait, la personne a l'accueil n'était pas très au courant du forfait que nous avions souscrit via easyrentcars (responsabilité civile incluse etc.), pensez à prendre la confirmation de réservation avec vous.

Simplicité d'utilisation du site avec des prix attractifs. Il n'est pas noté par contre si la voiture doit être nettoyée avant le retour.

I have sent this email to discount customer service: Dear Sir/Madam Here I would like to make my complaint about a service which I have received this week. I had reserved an economy car for my trip, alone, to Ottawa from Montreal, almost 10 days sooner to be sure about having a suitable car. Unfortunately, after going to your west downtown branch (Guy street), they told me that the car is not available and I have to go to the downtown branch. So, I went there together with one of the Discount employees. But, what they gave me was a big Jeep car and they said that there is no other option for me and if I do not agree I can cancel the contract. Since I had to go to Ottawa, I had no other choice and I accept that car. But during my trip, I found out the car had lots of mechanical problems and its steering wheel vibrated when the speed reached to 100 km/h. I also paid for 50 litres gas which for a 400 km trip for a single person is really too much.  Finally, when I returned the car and made my complaints to the downtown office, they said that there is no way to compensate for this inconvenience and I left there without any clear answer. Here I should say that I am really disappointed by this service and more because of the way your employees faced with me. I also left a voice message to your customer service but I have not received any response yet. By the way, I hope that I would receive a reasonable response from your side about this issue.  For your information, my contract number was 5060024004. Waiting for your soonest response. Regards

Although staff at the pick up location was professional and friendly, they were understaffed. Also, unfortunately there wasn't any small cars left for me, I had to go with a mini van, not very eco friendly...

The entire process from car booking to return was smooth. Never had any issues. Pick up was fast. Got a Ford Fusion hybrid instead of the Chevy Malibu. Pro: Highly efficient car, so saved a lot on gas. Cons: Trunk space was limited so only able to store 2 luggages in the bag. Third luggage was at the back seat. Only had 2 of us so that was not an issue for us.

The car was OK, clean and did the job. But the service provided by the counter staff was lousy. It took 1.5 hrs waiting time for a car which was reserved months ago. Budget will never see me again as a customer.

Booking the car was no problem, everything went smooth and worked out as expected.

Temps d'attente un peu long car la voiture n'est pas prête (le personnel a dû la nettoyer avant de nous la fournir)

Personnel dispo patient et aimable. Tout est validé signé. Rien n est laissé ai hasard. Nous étions très rassurés. Location et restitution rapide. Franchement nous étions surpris.. tout s est très bien passé. 2 interlocuteurs différents et 2 pros. Je recommande vraiment cette agence discount. Le véhicule était en bon état et correspondait largement à nos attentes. Nous avons pris l assurance 0 franchise à 7.90/ jour.

J ai bien aimé la possibilité de visualiser l emplacement de l agence avant de réserver pour être proche de notre hôtel Possibilité d annulation Tout était bien organisé Pas de surprises

Car is in excellent condition. But it wasn't clean.

Temps d'attente un peux trop long

Service was excellent and very friendly!

Easy to book and very fast!

I rented a Hyundai Grand Santa Fe or equal. When I came there they wanted to give me a Jeep Renegade (which is absolutely not equal). Aside of it was standing a Hyundai Grand Santa Fe, so I said: 'I rented that one want to have that one'. The lady said, that is another type of Hyundai Grand Santa Fe (which was not true) so you need to pay extra. I paid extra and took it. But in fact I paid double for a car I already hired. You cannot trust Discount