SALT LAKE CITY CAR RENTAL REVIEWS

Wonderful experience!

Price drop was not applied on my reservation. Not sure why?

Counter help lady was very nice but there was a line of 10-12 customers and within minutes the 3 people at the counter went down to 1. Nothing is automated at Fox. don't care that they are the cheapest. There customer service is so bad, we will never use them again

Temps d'attente assez long pour récupérer la voiture. La voiture était une catégorie C, comme demandé, mais le coffre n'était pas assez grand pour mettre 2 valises et 2 petits sacs à dos, il a fallut baisser les sièges arrières pour que les bagages rentrent. Pas d'état des lieux de la voiture, il a fallut prendre des photos des nombreux éclats de peinture. Un grand merci à Thrifty qui m'a permis de rendre le véhicule à Los Angeles au lieu de Las Vegas, sans aucun supplément. La restitution du véhicule a été parfaite, rapide et efficace.

Excellent rapport qualité/prix, surtout grâce à un coupon de 30$ donné pour un parrainage. Support rapide et efficace. Merci à Easyrentcars.com

Only one person at reservation desk to serve customers so took an 45min to pick up the vehicle.

Great App for car rental and finding the best price.

Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.

Staff were very nice and helpful. Wish our car was washed though. The inside.

Car did not have full tank of fuel, talked to someone and just brought back as half a tank. But good service

Easy to book and got a great price

Very poor service. Didn’t provide a well maintained car. The wind shield was damaged and they never fixed it before giving for rental. People at the front desk in the evening shifts are very rude and unprofessional. They don’t have any manners. I will never go with Fox rentals in future.

Everything was smooth as it was supposed to be. Thanks

This was the first time I used Easyrentcars and I am satisfied. I will use it again. Thanks

The provider was great! They didn’t have a car ready so there was some wait time but the car was clean and the agent was helpful.

I’m not sure how price protector works.

Deceptive practices while up selling extra driver charge. Quoted $68 for our trip and charges $108, basically quoted for a week rate but we had reserved for 10 days....sleazy practice. Not a lot of money but terrible optics

Counter service efficient and very professional. On terminal with the most reasonable rate

Love Easyrentcars. Use them all the time and they save me a ton of money

One thing would definitely be the Customer service is so poor, after a 15-16hr flight/travel it would be really nice to be greeted with a smile, friendly or welcoming tone, like real basic customer service skills needs big improvements. Also the first car (black Ford Explorer) they gave us had problems with the brakes we noticed on the 2&3rd day we had to return it, thankfully they were helpful in giving us another car to replace and worked perfect for us.

After researching so many different car rental booking places I was fixed and confident easyrentcars provided the most affordable rentals for the vehicles we were looking for.

Good service. Only Problem with a seat belt of the car

The car we reserved was not available at pickup. We were given a large 12 passenger van instead. My husband had to return to the rental place later that day to get the car we reserved. The airport pickup was slow. They told us 15 min. It was 40 before they arrived.

Very disappointed with the car they offered. I rented thru you, a Rav 4 or Santa Fe. They offered ONLY a small Jeep which appeared to be like a compact or small SUV. Had to take a Mitsubishi Outlander at $655.00. Had no choice to go with another car rental company as I had to drive about 170 miles that day. Will never rent from Fox again as their inventory of cars is very limited. Is there anything you can do to get me a partial refund due to the much lesser amount I had agreed to with your company? I was supposed to pay Fox $465.49 for the Rav 4 or Santa Fe, but ended up paying $655.00 for the Mitsubishi Outlander, the only larger sized SUV than the small Jeep they offered.Not fair at all!

How am I guaranteed to get the size car I agreed to if I arrange the rental thru a third party like your company vs directly with the car rental facility?

Car did not exceed my expectation but was sufficient and convenient. Didn’t have to wait long for the whole process, maybe 10 to 15 minutes long and that’s including walking to my rental.

Booking made easy and discounts added made it worth using EasyRentCars.

We felt that we were up-sold to a Chrysler Pacifica because our reserved car was not available. It turned out that the bigger car was helpful, but we did have to pay an extra $5 per day for this bigger car. The rest of our experience went well.

The car was posted at having a full tank but the tank was only 5/8 full. We pointed it out and it was confirmed.

A mid size car is advertised as suitable for 4 pieces are large luggage. The car provided a Kia Soul can only take 1 large and one small piece if the back seat is occupied. For two people it was fine but should not be used in this category. I also heard the check in clerk tell a client they did not have the seven seater booked available because “We do not have visibility of on line bookings through third party booking sites”. This is appalling and would make me think twice about using them again. The check out service is slow and inefficient. The clerk held on to my credit card and drivers licence for 20 minutes while going to find me the class of car booked. The car did go well and was good value but was full of marks and small dents

Easy to deal with. Price drop protector worked fine but th e difference should be refunded a lot earlier than after completion of the car hire