ATLANTA CAR RENTAL REVIEWS

Car had more room than I thought.

Don’t know if the Price Protector worked yet?

After arriving at the counter, I was informed there was a $20/day charge for a local rental. Unexpected. Then I was told there was a a 30 minute wait for an available vehicle, and I was the third customer waiting. I eventually given an upgrade from Advantage.

I reserved my 3-week rental 6 months (!) ago. Arriving at 1am we with our 4 young kids had to wait over 1.5 hour in the cue at the counter. Only when picking up the car in the garage it turned out that my reserved class was not available. Having 4 kids and suitcases we need the LUX SUV class. The lady in the garage told me "come back tomorrow and we will see what can do..." I was not satisfied at all, but with 4 young kids needing sleep I decided to accept the VAN the gave me. The next day I returned and I was attended rude. The guy in the garage told me "to go to any another airport with a Dollar booth and maybe I would be lucky and get the car, otherwise I can't do anything". I did not accept and went up to the counter. A kind manager listened to me and promised me to arrange the requested car. After waiting another 2 hours I finally got the car I reserved 6 months earlier...…

Perfect

The process was smooth and the three workers are awesome. The two gentlemen that assisted me were very professional. I am glad that I chose Routes and I would choose them again. Thanks

Very smooth process.

Called as instructed when I reached the airport and no one picked me after being told someone was enroute. Waited 1.5 hours and rented from another company. Now you will not refund my credit card charge.

The person helped at Routes was very professional and very helpful. Only for his service I would like to go back to Routes. I forgot his name.

They didn’t have any cars available. So we didn’t get the car we paid for.

Great vehicle. Courteous staff.

For some reason, I didn't get a clear picture that this was an off-site rental. When I got to the Car Rental area, I was confused.

There was more than a 90 minute wait to pick the car up. The staff was overwhelmed by the demand. They did their best to handle the crowd. It was long, slow, and tedious. Once the paperwork was secured, I was instructed to go pick out any car I wanted from the designated area. It felt unnerving.

No no no Not doing at again Terrible experience I had to pick up árbol 8 and when I called they close at 8

The car was roomy enough to put in my husband's wheelchair and his walker in the back seat. It was very hot yet the air conditioner cooled off the car quickly. We arrived around one in the morning and the staff was courteous and helpful. It took longer for me to get everything loaded in the car and get my handicapped husband situated. The staff patiently waited to open up the gate.

It was easy to book the car on the website and I successfully got a rateGreat value reduction.

The car's Ac did not work 30 min into my trip. There was a leak inside which left my sock and sneaker all wet, and the car stunk. I will be contacting American Express and will never use your service again.

A fee for driving the car out of the state was unexpected and unnecessary, insurance doesn’t stop at state lines. This fee was not disclosed in the booking process.

Thea, Melissa, Randall, and Trevor were all great. They were friendly and welcoming. Got us in and out quickly with a hassle free rental. I would definitely recommend Routes.

I booked a car that was not available and the reps want to give me a pick-up truck. When I refused he didn’t want to give me another car. I waited for over 2 hours while he served other customers and totally ignored me. I asked to talk to the manager and finally they gave me a car after another hour or so. Terrible experience. I will never rent from that place again.

The rent a car location was outside of the airport location. Thanks for sending me shuttle to the location. The staff interaction was something that I never expected or experienced. I paid for a Corolla or similar. I was told that I came late so that car was not available. I was offered a pick up truck. My wife and and I were at our wit’s end. After a lengthy plead with the staff, I was given a Kia. Drop off was also difficult. I was to drop off the car at 5 am to catch my flight to New York. There was nobody at the drop off location. I called a number that was posted at the door. I was informed that he would be coming at 6 am. My wife and I waited and finally at 6:15 someone came and received the drop off. With this experience, i would abstain from renting a car from Routes.

I am satisfied with the Easyrentcars in general. I would appreciate if information about Routes is given clearly.

The vehicle is as perfect! The staff was awesome!

Everyone was perfect!

Renting the vehicle was great. There was only 2 small things. One, it took about 5 times of calling before I got someone to answer and tell us where to go to meet the shuttle. The car itself had a VERY strong gas smell and we had to stop and get air freshener for the car. Other than that everything was great!

We had reserved a car, when we were checked in a car was not available for at least another 30-45 minutes. We did not want to wait the additional time. The only vehicle available was a truck. The first truck we got there was a low tire. They said that it would take a bit to fix that so they gave us another truck. Having not driven a truck a lot, it took so getting use to. This truck ran great. The shock came when we filled up the tank. It cost $62 to fill it. There was a reason we wanted a car.

How to make sure the vehicle we reserve is available when we get to the rental place.

The car was great, the person at the counter was efficient and kind, but finding the place was very difficult. We waited in a WRONG line for 45 minutes because the names of the companies were super similiar and Routes is the ONLY rental company that is not located in the same place as the other ones at the ATL airport. Took about 2 hours to pick up the car.

Everything was great except it wasn't super clear what company we actually rented the car from so we waited in the wrong line at the ATL airport. It would have been better if it was highlighted in the reservation that this company was the only one not in the rental car location.