“The worst way to beging your vacation, especially if you have been traveling for 24 hours…”
About AVIS:7.0/10
They are super slow in Tampa! Rented 2 times from them within 3 weeks and it was the same thing both times. Lots of staff but no one dosing anything, chewing gum with open mouth and no action. Very very inefficient! People weee getting angry in line! If you don’t like waiting in a never ending queue, rent somewhere else!
The mystery car should have been for 5people with 2large cases. Out of all the cars on row 3 there was only 1car that fitted this criteria. A silver Kia which has a dent and a scratch on every inch of the car. When I mentioned that I wanted a different vehicle I was told I would have to pay and upgrade so I took the vehicle in bad condition. I have always been told Hertz are the best car hire company however after this experience I would be very cautious about booking again.
About QEEQ:10.0/10
Easy to book and happy with the price. Didn’t need to contact QEEQ for anything so can’t comment on customer service.
Their road side assistance was terrible. I will never recommend AVIS to anyone. I had a tire blowout & I was sitting in the car for over 2 hours on a busy highway & no one turned up. Terrible experience.
Waited nearly 2 hours at the Budget desk, as they simply did not have enough cars available, plenty of staff on duty going very slowly. Booked large family car, as 3 of our group taller than 6 feet. We were then told at the desk it was unavailable, and that we had been given a complimentary upgrade to an SUV. I asked what the car was and staff claims he did not know. We were given an old Nissan Rogue Sports edition, the older, smaller version. It had dints, scratches and stone damage, even a piece of the bumper on the front seat. We were now 25 hours into our journey, so rather than wait, I accepted the car and carried on with our journey. Not what we ordered and will not be using Budget again.
My flight was delayed 24 hours, I called Hertz direct to let them know, it was no problem and they refunded me for the day that I didn't use. Pick-up and drop-off were both very quick, car was clean... everything went smoothly.
About QEEQ:10.0/10
Everything was smooth and well explained, will definitely use QEEQ.com in the future!
“Very good and I will certainly use QEEQ again next year.”
About Thrifty:9.0/10
Very quick and efficient check-in - and supplied an upgraded car as my preferred car was not available.
About QEEQ:8.0/10
Having to change the reservation dates by a few days (due to Covid and flight changes) I tried to amend the booking on-line, but was faced with an increase in the rental cost of some $300. I contacted the customer service number to question this increase, but the agent wasn't able to supply an answer. Hence I cancelled the original booking on-line and made a new booking at the original rental fee!! All a bit unnecessary?
The car was in poor condition.
Oil warning light on all the time.
Damage on front of car-large scratches.
Transmission noise and vibration.
Seal on rear boot section had bee refitted -badly several times.
“Positive experience - both QEEQ and Hertz to be recommended”
About Hertz:9.0/10
Very nice people at Hertz front desk in Tampa airport. Place easy to find (plenty of signs for both car rental and specific companies).
Car was in a technical very good condition.
Easy to return the car.
one small negative issue: Windshield was not clean (even trying to do it myself did not help in improvement) Issue was mentioned when car was returned and I was told they would look into the issue.
About QEEQ:10.0/10
Very good reservation process. Car as expected. Price was the one confirmed. However I do not understand why QEEQ did charge Nov. 10 an amount of 34,56 Euro
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