CALGARY CAR RENTAL REVIEWS

Staff was great on timing and curtious.

Price was higher than online booking and no shuttle service offered

Price was more when I arrived than online booked price and no shuttle service was offered

Small operation in YYC. Pick up and drop off at the front of the store. Need to call for pickup which takes 15-25 minutes. Rental place is about 5-10 minutes from airport. Easy processing, pickup and drop off.

Small operation at YYC, they bring the car out front when you pickup. Friendly, fast service. Car seats had some stains from previous renter but was not dirty. They cleaned as much as they could.

Nice, friendly Canadians at the YYC location. Pickup time is closer to 10 minutes than 30.

Price drop saved us some money. I was told that I may not see it until 2 weeks after the drop off date.

The fee for filing up is too high. The vehicle is not that cheap.

We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.

From arrival and departure at airport, to pick up and drop off of car, excellent service, excellent care.

The car was new and in good condition, it could of been washed more thoroughly, over all the service was good, price was reasonable

All done well. Fast efficient

Worked well. Would use again

Good

Excellent

Very Nice and helpfull staf!

Very easy Reservations process!

La dame au comptoir très pressante et ne prend pas le temps d expliquer correctement les options qu elle propose.

Réservation simple.

Yes we had an upgrade.

Although we booked Honda Civic but we've got KIA Soul but the car is really new, about 1xxx KM. Drop Off is so fast but on pick up, we need to wait for car cleaning like half an hour since I thought it has just returned to Routes. Also waiting to be picked up at the airport is quite long.

fast, smooth and all details are provided. Love it.

Car was high mileage, 66,000 miles. Beat up field car. Piece of junk. Hard to believe how bad it was. Looked like it had been in 3 accidents (not repaired). Hundreds of scratches all over, not just a few. Chip in windshield they wanted to charge us for. Luckily my son had noted it on initial inspection sheet. The car was filthy. Dollar hosed it off for us. That did nothing. Do not rent from Dollar. !!!!!

Excellent

I waited a long time for the shuttle to pick me up at the airport

The Zoom employees were EXTREMELY rude and unprofessional. From the van that picked us up from the airport that smelled like sweat and was playing music with swears in it, to the manager who was VERY rude to us during the pick up process, I will never use zoom rentals ever again. They told us that the drop off time was after hours and that we had to drop it off at a different location. He mentioned that it would be $10 for all four of us to take a shuttle back. When it came time to take the shuttle they told us that it would be $10 for each of us when that is not what he promised us. Overall the worst part of the experience was how rude the employees were. It was our first experience in Canada and again we will never rent from them again.

Yes

The employee at the Dollar rent-a-car counter in Calgary airport tricked me into signing a paper of unwanted option with extra charge. The employee told me that I should sign it just in case that I returned the car with empty tank but the fees will not be charged if I return the car full tank.