CALGARY CAR RENTAL REVIEWS

Friendlier customer service representatives would be nice at the front office.

The shuttle was small and we had to wait for 2-3 shuttles, we weren't pushy enough and a large group jumped the line and got on before us. Perhaps another shuttle at peak times? Staff helpful warning about speeding tickets and automatic photo speeding enforcement and buffer speeds.

Not sure about price protector working or not.

I found that somehow my booking had been removed so I had to contact Customer service several times before picking up the car. They told me that I was in the system. It just made me nervous due to the fact.

Tout était bien!! Le service en français aurait été apprécié

I would appreciate it if your staff was more aware of 3rd party booking conditions. Also, I don’t appreciate your staff automatically tacking on a 2 hour charge at drop off when I was on time. I don’t think that I should have to contest a charge that clearly wasn’t necessitated.

Your re-booking for a better price was excellent. I certainly recommended friends to you when this happened. Also, details about what to expect, and what I should avoid when dealing with the car rental company were very much appreciated.

Positive •Stuff are amazing friendly • Shuttle bus was waiting for us at the airport so no waiting time for us • The rate is definitely the lowest Negative • Jeep was old and had 65.000km on it already • our rental car Jeep didn’t have spare tire on the back which was disappointing. It looked uncool • we saw one Jeep that had a huge crack line from bottom to the top on the windshield (someone else was driving) • shuttle bus was missing door parts so he had to open from inside • car had many scratches and dent. I could tell their cars are low maintenance If you don’t mind tiny flaws and want to save money, it is a good place If you want perfect nice flawless car, go others. You get what you pay for!!

This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++

Everything was good. Except there were no cars available so we had to wait about an extra 15-20 minutes for a car to be returned. But staff was friendly.

Just found out about website. Found the best deal here

At the pick up location in Calgary Airport, they could give us better directions to reach the drop off location

車両の洗車が不十分。 AXAの保険証を見せたが、ロードサービス が着いて居ないと嘘をつかれ、追加で加入させられた。

They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.

Cheapest price I could find.

Car was more than adequate.

Excellent value for the rental.

Excellent Customer Service

Car was dirty inside and out. Thrifty contacted and have never replied. Counter staff not good.

They gave me a jeep wrangler wow thank you!

Very convenient with the shuttle that picked us up at the airport

Good price and easy booking

Very good

Excellent experience!

Excellent experience with booking and finding the great deals on rent a car!

I got an upgrade due to unavailability of the vehicle I had booked, can’t complain :) girl at the counter was lovely and immediately engaged the conversation in French as soon as I showed her my French driver’s licence.

I am a frequent traveller, and this was the worst rental car front desk experience i have ever had. We arrived at 6 pm and I had reserved the car for 8 pm. Admittedly, this was my error. However, they told us we would have to wait until 8 pm before they could give us a car. There were other cars, but the cost was substantially more. We decided to wait since after lengthy discussions, it was only a 45 minute wait. At 8 pm, they gave us a higher priced car at the lower price, because our reserved car had still not been returned. It was not a car we were comfortable driving after dark in the pouring rain. They said their inflexibility was due to my pre-paying for the rental. I will never use Thrifty Rental car or pre-pay for a rental car again!!