LOS ANGELES CAR RENTAL REVIEWS

Car was new and clean, check in was really quick, and drop off was just as easy. The LAX shuttle came frequently so we didn’t have to wait long at either end. No upselling at the counter, which is great. Would definitely use Budget again.

Very easy to use, and all-inclusive price with comprehensive insurance, and excellent customer service.

The car had coffee stains on the seats and looked like it was just dropped off without being cleaned.

All great, smooth and efficient

All worked well and appreciated the facility to keep checking price changes that saved us almost £200

It would have been helpful to have a number to call and order a shuttle to LAX. I assumed the airport shuttle would take me there only to realize it's about 15 mins walking with my luggage.

Was everything fast and easy. Location is good.

Booking was handled by Fox rent a car. Good shuttle service from/to airport. They changed booking for fuel arrangement from: "full to full" To prepaid without asking but corrected it upon my request.

Easy booking process as always.

Everything was smooth and professional, the mystery car was better than I expected. Their service was quick and professional. The challenge was knowing how to go to a different level of the airport than rental car buses and look for a Renaissance hotel shuttle. If QEEQ hadn't given me their local phone number to listen to a recorded message multiple times of how to get to the rental office, I would have never found it. There was NO information about this on the reservation. The office would have closed, I would have been stranded at the airport. Once I figured out from the recorded message how to catch the Renaissance shuttle on another level, it went well. But without the local number, which was given to me only because I chatted with QEEQ, finding them would be impossible. This increased what could have been less than 30 minute checkout time to almost 60 minutes because I waited at rental car shuttle area for 30 minutes before learning that was wrong.

It worked very easily and located a great car, better priced than anywhere I looked with professional service. I am really pleased and will use it again.

Trying to change the booking time took some resolving but we got there. The car had lots of scratches all around, which is fine but please indicate them rather than asking me to do it! The car was fantastic highly recommended exceeded my expectations

Yes

Yes

FIRSTLY I FELT CHEATED AS I WAS OFFERED A VERY OLD CAR AND THEN WAS TOLD THAT OTHER CARS ARE NOT AWAILABLE AND WAS PRESURISED AND FORCED TO PAY EXTRA AND DO UPGRADE TO CAR AND EVEN INSURANCE WAS CHARGED AT VERY HIGH RATE AND FORCED TO TAKE FROM LIMITED CHOICES AND EVEN I WAS TOLD TO WAIT FOR BETTER CAR FOR 2/3 HRS AS NO CARS WERE AWAILABLE BUT AS SOON AS I AGREED TO PAY EXTRA SOON THEY GAVE ME CAR

Hertz is one of the more reliable choices at LAX. The shuttles are frequent and the rental process is pretty straightforward. Lines can be long, but I think this is common now at all rental agencies.

My first time, and I'll be coming back next time I need a car rental! Managing the reservation was easy and flexible on the QEEQ app, and the price I found on QEEQ beat those I found on any other platform.

No car was available upon arrival. This was after spending 1 hour in a line upon entering the building before the transaction was even processed. Then a further 1 hour before a car was made available. Next to zero of communications from any staff on duty. Never again!!!

No comments.

People shouldn't wait for an hour to pickup their car. More people should be at the counters on hours with high volume

The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.

Very easy booking.

Good service Would come back

Good offer

Excellent screen system at pickup. Very helpful lady. Drop off in Phoenix went very quickly but transit service to the airport was a nightmare. Very nearly missed my flight. Would have done if I hadn’t dropped luggage in advance. Unacceptable delays but not Alamo’s fault.

Price ended up being far higher than initially quoted

thank youu all was perfect

thank youu all was perfect

Awful company. Every single customer waiting to pick up a car had problems. Very bad customer service. They charge me twice for the insurance. The car was in a bad condition inside and outside. The only person who was helpful was the guy who will give you the car Andrew, the rest of employees they just want your money but they won’t help you or explain anything and they will threat you if you want to cancel the booking telling you that you won’t get any money back so you are stuck with them

When I complained about Economy Car they said that they will help me to get my money back for the insurance that I had to pay twice. Still in the process but at least they will tell me what is going on with my booking. Good customer service

Exceptional service