BELFAST CAR RENTAL REVIEWS

My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.

Maria the lovely staff member at Easirent made my process absolutely faultless was extremely helpful and even gave me some ideas of places to visit. She actually made the experience so pleasant I will certainly use Easirent in the future.

Good website could give more in regards to photos of the vehicles but many other car rental company's are the same across the board

Je ne recommanderai pas

A lot of dents on car but it didn’t matter as I took the hertz super cover

Car was exactly as expected, clean and good condition. Pickup was smooth although no breakdown cover offered which I thought unusual as would have liked the option.

Really easy to pick up and drop off, friendly staff, nice car. Will book again.

Really easy to book. Like using the app. Will book again.

Really lovely car

Easy to book

Great little car. Would have been good to have the manual in there as took some work trying to work out how the semi-auto gearbox worked.

Thought we would be getting a corsa with air con but got a yaris with no air con. No return instructions and it took three attempts to find the return area as labelled hertz not firefly

It was fine and straightforward

Counter staff helpful. Car more spacious than we thought it would be. Comfortable car and ran smoothly. All very efficient. The power of the car engine was less good than we hoped.

Nothing could have been better. This was a marvellous experience and the price protector worked its magic and we got some money back. The booking process was smooth and efficient and we are delighted with the service and will use again.

Didn't push upgrade on insurance too much as we already have an excess annual policy

No problem with age limit I encountered with other companies

Have a good cross section of quotes

Upgraded on pickup to a fab Volvo v40. Great service from the team and especially Jason. We had a great experience!

Chosen car size not available, offer a minibus! As only luxury cars available and they wanted me to pay more or wait an hour. Argued it out and they found me a car. Staff were very nice, but I was late for my meetings as a result of messing about with waiting for the car.

Overall excellent service got a free upgrade which was really appreciated. Car and service were brilliant, will use again

Overall excellent service got a free upgrade which was really appreciated. Car and service were brilliant, will use again

Not very personable at the Budget desk seemed to be going through a script. Three guys on the desk so not as if they are rushed off their feet, be a bit more customer friendly.

Easy to use good experience will use again.

The senior person on desk was a compete Ahole. Listened to him screwing a couple over -- when he tried the same with me I quickly straightened him out.

The car should have been fully inspected before I arrived and any damage noted rather than making me do the inspection and risking missing something

I ordered a 7 seater with 4 cases, when we arrived, we couldn’t even get out passengers and cases in the shuttle to the car hire place hence 2 x trips back and forth to the airport. The car did have 7 seats but no other space, I did ask to change the car during the rental period, but was told there were no other cars available. We were pushed to up sell extra insurance and told that our ‘protectmyexcess insurance’ wouldn’t cover bumps on private land (car parks) and given examples to get us to buy the policy, not the worst car hire, but also not the best!

Booking platform was perfect

Everything was spot on but not the car I ordered. The replacement was ample but still, I see no point in you offering specific car models and then they aren't available. You should offer a class of car instead.