“Super bad service at goldcar
I like to be contacted by the management so I can explain in detail!”
About GOLDCAR:3.6/10
Super bad service at goldcar
I like to be contacted by the management so I can explain in detail!
I hade also book a baby car seat but it was a joke the one I got . Poor lack of service is the biggest on
I got shouted at and the guy told me to fuck off
Staff should be trained to speak im English.
It was very hard to communicate with the gentleman who was on the counter..!!
The counter was closed while we were in Antalya Airport, Luckily Easyrentcar have send a number to communicate with them.
The supervisor was in the pick-up point which was little far. & he asked us to walk to meet him...!!!!
I was told that because I had not had my license for "a long time" I was forced to pay an extra £70. I have had my license for 19 years. Personally I think this is appalling behaviour and occured because I am a woman and non Turkish!
About QEEQ:10.0/10
Easyrental is as it's name says "easy" to use and has great prices.
I know the airport thankfully that is why I know where they located. However who doesn’t will be little bit problem to find pick up point. When I went to their office they prepared the meet& great board but they wasn’t waiting for me! It’s disappointing. Their excuse was they are really busy etc. That is why they gave me the worse car. Car was really old over 15 years old , damages around the car. HORN wasn’t really functional sometimes working sometimes doesn’t. It’s very dangerous.
Key buttons was ruined. I could barely Lock/unlock the car.
Clutch was not really set. Need service.
When I asked to change the car they said there is No other car available.
I took excess protection from Easyrent and followed the advice not to accept additional from Goldcar. Although the salesman at the pick up desk did try to sell cover, he did relinquish after not too long.
The additional cost is always a lot. The car collected was almost new, very clean and drove well, a 1.4 petrol corsa. The collection point was clear and staff pleasant. We returned the car with no issues and had a quick confirmation from Goldcar of the same. While walking away toward the Terminal 1 at Antalya, we asked the staff member if Terminal 2 was far to walk. He then gave us a lift to T2 in one of their cars, a considerable walk..
About QEEQ:10.0/10
The platform works well and the advice within is good.
Due to a quick flight, I arrived an hour early but the car was ready. No on selling of unwanted insurance by Cizgi staff, which was greatly appreciated.
About QEEQ:10.0/10
cheapest rental option for same class and model of car
They gave me a vehicle with more than 250000 km on it (pictures taken). Adjustment for a driver seat was broken. My back hurts even now. One of the tire had serious safety hazard - side damage (pictures taken). Car had an ugly scratch of 1 m2 (pictures taken). On the way back the clutch collapsed in the middle of traffic (pictures taken). Thanks to the help of locals managed to contact the rental company, and after an hour being stranded, finally taken to the airport.
So When i arrived there was no-one in the office, had to call their office in Domestic. It took over 20 minutes for them to send a driver. he took me to the car drop off point. Then a 400 metre walk to the domestic terminal, had to wait for security, did the paperwork, another 400 metre walk back and then picked up the car. The car was great, but the pickup was really painful and superfluous.
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