ZURICH CAR RENTAL REVIEWS

If i got my booked car. Volkswagen.

The car was new and in perfect condition. The guy in front desk was very helpfull and warm welcoming. Thank you for everything. Definitely will use this service again.

Everything was smooth!

They should clear the insurance policy to their customer as it is little bit confusing what all is covered and its limit.

There wasn’t anybody on the thrifty desk but the staff from hertz did it all for us. They were very helpful.

Booking was easy

Got a better car than i was expecting. They are very professional and polite. Hey overall it was a smooth and easy process.

Happy with EasyRentCars.

I was upgraded to a Skoda Octavia which was great. It had more space than the Golf that I had booked and it had excellent fuel efficiency.

The booking process was nice and smooth. Had absolutely no issues.

I had a minor scratch of the rim of the front right tyre and is now waiting for the documents for claiming my full comprehensive insurance with eastrentcars. This is a bit tedious and Hertz is not very helpful.

Waiting for my insurance claim

I booked Audi a3 but wasn't available and they upgrade us to Jeep Campos which was better for us.

I called customer service to see if out of courtesy they can allow to return the car two hours later, and they declined saying that anything above 30 min would be a whole day charge. I suggest to introduce an hourly charge at the time of return. Wouldn't affect their vehicle turn around as they have huge inventory.It would build good will.

I was told on pickup of the car I would not be able to use a Visa card for the deposit for the car. Only MasterCard was accepted unless I maxed out their insurance which was of no use for me and I was forced to as Visa was the only payment I have on my holiday. The staff directed me incorrectly to the car park to leave the airport with my 60kgs of luggage...... gigantic waste of time starting our trip in Switzerland. The Mazda CX-5 was the only good thing about the experience.

I got a 9 seater and not a 7, I ordered a V class or similar, and I got a not comfortable 9 seater, while the agent said that is what I ordered,

Car was not the one I wanted or near the similar one and they refused to help me about the car. They gave no option to us. I dont to rent from this office. Terrible employees. Even they move you another person and other person says that first person had to do it. Employees must be changed for better customer experience.

We were very pleased with the upgrade.

Easyrent was a pleasant surprise. I think I saved a few $.

窓口で車のランクアップを勧められました。ナビのことを考えて、そちらに。アウディが来ると思わず、驚きです。 ただ、英語が少し早すぎて聞き取りが大変でした…。

わかりやすい。

Kindly return rest of the money. They deducted 1000 swiss franc for a windshield damage n said rest will be returned after a month.No communication yet.

I was offered an upgrade to a GLC 250 at 50% discount and was asked to pay some difference amount which was fine by me as the price was attractive. The staff was very informative. And I feel the only downside was waiting time was slightly longer but that's expected at most airports and having the counter in terminal is a luxury when compared to most places with shuttle service and its hassles with luggage.

Good

Good

Excellent, was surprised to be given the latest model VW

Thanks Europcar, I got an upgrade

Entire process is so simple, UI is impressive!

Great service and car. very friendly staff.