No location to arrange pick up. After tracking down a phone number we found out it had been changed a couple of months ago. On arrival at the company we had to wait over an hour to get the vehicle as only one person was serving despite about 6 on site. The car was bumped, scratched and dirty outside.
“Easyrentcars.com and Keddy by Europcar, a great combination and a great way to start a holiday”
About Keddy by Europcar:10.0/10
First class service, one minor 'challenge' at the time of collecting the vehicle but the counter staff worked very hard to resolve the situation to my satisfaction.
About QEEQ:9.0/10
Very pleased with the service provided by Easyrentcars.com; will definitely use this service again
Au comptoir« arnaque»
Je vous ai déposé une réclamation, et si je n'obtiens pas de remboursement, je vais porter plainte!
Plusieurs amis se sont fait avoir comme moi, ce n'est pas normal !
Pick up was fine. However when u drop off, record go will look for damage meticulously, even if not visible to naked car, they want a claim. They will try and make out dirt is damage. So be careful take pictures of any scruffs and dents and even the smallest scratches.
Like: Receptionist was fabulous, arriving a little later than expected she was understanding and with no hassle proceeded with our booking. Dislike: The obnoxious young man on return of the vehicle, abrupt no manners and obviously unable to cope under pressure !
Found counter staff not polite very forceful with the sale of extra insurance to the point of bullying which considering we had paid the for the full insurance with Easyrentcars this treatment was not really needed. Booked a Fiesta size car they tried to make us take a fiat 500 (for 4 adults with cases). Not a nice company would not use them again. Hint for anyone else using them take photos of all marks on the car when you pick it up record them telling you that this scratch does not matter its not deep enough etc.
About QEEQ:10.0/10
Easyrentcars good company good you can get the insurance policy up front so no extra cost to your holiday.
The car was god value for money and we had no issues with the car through the whole hire period.
Not all marks on the car at the point of hire had been marked on the paperwork but were on the iPad the staff were using. So this slowed the process down at pick-up.
On return, the staff were extremely fussy about the condition and in particular the interior of the vehicle. Based on many years of car hire experience, I had never paid much attention to the interior condition at pick-up but small stains on seats were identified that i had trouble explaining away and this on a 40k miles car. Advice to future hirers - be very cautious of condition at pick-up.
About QEEQ:10.0/10
Never used Easyrentcars before but will certainly check them first next time. Great value.
Regarding the car and location of offices are very good.
Unfortunately I paid higher price for rent car as was declared on Easyrentcars. It was surprise that I should pay additional something.
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