Like: I received what was advertised Dislike: The added extra insurance wasn't fully explained by counter staff so I refused it. Luckily I didn't need it.
Like: Budget staff were excellent, even when picking up the car around 5 in the morning, and were friendly and efficient.
I had to extend the rental for an extra 2 days and was done in minutes at a branch in another province. Dislike: 1. I was billed prior to receiving an invoice.
2. Billed for 2.5 litres of petrol even when filling up at the Airport.
I had booked for a guaranteed VW POLO but avis insisted that they dont provide guaranteed cars and after an EXTENDED back and forth i was provided with a VW VIVO .
“The staff at the counter should hand over some document, which confirms that car was handed over”
About Europcar:9.7/10
While booking the car online, the deposit amount was not mentioned as 5USD, where as when we took over the car, the amount blocked on my credit card was around USD700. I believe they should be transparent regarding the deposit amount, during the time of booking online. Also during the hand over of the card, I was not given any document which says that I handed over the car in proper conditions & the fuel tank was full during the hand over. A confirmation document should be given to customer when the car is dropped off.
The car was brand new but overheated and left us stranded. In South Africa thats a serious position to be in. Customer service at budget took more than an hour to get back to us with a plan. They came and picked up the car and we never heard from them again!
I have used all of the major hire car companies in South Africa over the past 2 years and this was my first time with Woodford.
The Staff are so efficient (Justus especially)! nothing took time, no nonsense and the car was in great condition exactly as Id booked.
Drop off was easy and no hidden charges or pressure to buy additional insurances.
Id really recommend Woodford for car hire in Johannesburg... unbeatable!
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Glen S.
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View more >Dislike: The added extra insurance wasn't fully explained by counter staff so I refused it. Luckily I didn't need it.
W.Davel
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View more >G.Chiorsi
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View more >Dislike: 1. I was billed prior to receiving an invoice. 2. Billed for 2.5 litres of petrol even when filling up at the Airport.
Roberto
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