“If Budget or Easy Rent a Car do not refund the difference amount back to me, I will never book again”
About Budget:8.0/10
Well the Invoice given to me by Budget at the time of car pick up was for Euro 48, however they increased the price to Euro 64 at the time of drop off. Kindly refund the difference amount as soon as possible.
“Unpleasant that insurance conditions were not Clear. Surprise forced me to buy extra insurance”
About SURPRICE RENT A CAR:6.0/10
Car full of scratches before the rent
Surprised that at return there was a discussion or difference in opinion between us and the rental company, whether scratch number 51 had been there before or not
The car rental was very cheap compared to other companies. The conditions of the car was ok, I mean, u get what u paid. Overall experience was ok. Just that, staff are not in the office all the time. We need to call them first, then only they'll come.
About QEEQ:9.0/10
Excellent. Didn't use the price drop protector though..
They service was nice polite & efficient,they upgraded the car on arrival & notice that my luggage was too big to my first order. when i called them for inquiry during the the vacation they answer wright away.
“OK, but charged a one way fee when I actually drove it back to its place of registration”
About Europcar:10.0/10
It was disappointing that I was charged a one way fee when I rented the Swiss registered vehicle in Vienna, Austria and dropped it off at Zurich, Switzerland. You certainly did absolutely nothing for that fee and if there is a cost then maybe I should be paid for driving it to Switzerland for you - not the reverse.
The Security Deposit for the car to hire was rediculous. 1000 euro was roughly $1600 AUD for me. This required me to shift money around on pickup to cover and i still haven’t received the funds back which is inconvenient currently for the rest of my trip where I need the $$$. I also checked over the car before leaving and lucky I did as there was damage on the roof which has not been documented from the previous rental driver. This was a near miss and I could easily have been slapped with the bill as a result.
Car was in a superb condition; sparkling clean. However, the booster seat could have been better cleaned.
The address on the rental confirmation were not helpful. The actual pick-up location was just a 10-15 minutes walk from my apartment, but trying to find the location based on addresses given led me to go back and forth on the train. Finally I gave a call and used Google Map to locate its exact location. The address led me to the other end of that very long street. Wasted about an hour just to find the place.
Great that the counter staff were friendly enough. Would appreciate a brief explanation regarding the vignette class - what it means and what roads can or cannot be used.
It seems I was charged additional for something, but thus far I am unable to find out what is it about.
“Customer serivce from Europcar was terrible when we had a flat tyre”
About Europcar:8.7/10
I have submitted a very lengthy feedback email directly to the Eurpocar desk in Vienna airport. I can share a copy with you if you wish.
Their company representatives' responses to us were shocking and drastically impacted our holiday.
I will never use Europcar again.
Your survey above should also include queries realting to the duration of the rental.
the car was acselent. but ther should be a man with us when we peaked up the car. insted we had to go all the way back to the counter and tell them about 2 more screches that wasnt writen.
in the check out the man who checked us out said that ther was a screch on the will cover. the screch was ther from the begining and the man in the counter didnt write it doun
Scared me with insurance, when itnis a rip off, asked me check the car for extra damage before taking possession and I found plenty more, car not full, no info on parking in Vienna which is essential. Had no more time to waste. Terrible return with no information on where to return in city you can get a ticket just standing still for 20sec, never even looked at possible damages so making big scare at pickup very displeasing.
The counter staff MARK seemed rude and arrogant. No customer service etiquettes were observed in him. He wasn’t polite at all in his conversation and behaved as if he is doing a favor. Totally disappointed with the experience.
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