SYDNEY CAR RENTAL REVIEWS

This was first experience with ACE Rental Cars and they have been very good and considerate.

The one thing about the car: I did not like the smell, although it was clean and in a good condition, however I think cleaning could have been better to remove the smell. Pick up was quick. Drop off: didn't find the entrance straight away, had to U-turn, no clear large title at the entrance. Also had to wait for a while for stuff member to get ready to serve me. Staff does not meet you at the entrance, no guiding showing where to go, figure out yourself.

Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle. Car was not clean as well, could have been better with a quick wipe down.

Drop off was great the pick up was not a good experience. Firstly pickup location says Pyrmont but it was actually Sydney Central which is a different location. I did everything I could to make a smooth checkin as we had an itinerary and small children, including doing the online checkin. The system was apparently down when we arrive and so the guy seemed to have no idea what we had booked and paid for already. Including that we had booked two child seats but was only given one! Eventually after complaining the guy went to a different site to get one, he was still confused as to what we paid for including trying to charge me twice for this booking. He also said he was too busy for a pre inspection so I had to take pictures and email to Europcar; there was a lot of damage and I didn't know what they had recorded. All in it added a two hour delay, to the start of our journey which cost us. Also when I emailed the pictures I got one back saying this doesn't mean any proof it was pre existing! No problems dropping it off.

Responsive on queries I had, just one problem of the pick up location not matching. Luckily I spotted in time.

Drop off was painful -- not helpful to drop off after hours

No leeway for drop off

We confirm to be pick up at 20:30 but the car arrived after 21:00. The company told us that tolls (fees for highways etc.) is already solved and we have a chip in the car. After I have two payment in addition. That is not reputable.

Although the car was not old, It was a bit beaten up (lots of small dings) but not really a problem. Really easy pickup and drop off.

We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.

Deductible high & refund takes too long

Service good thx

Car condition very good

Nice car, the guy at pickup was fantastic!

Le fait que les succursales ferment à 17:00 est vraiment le seul point négatif.

J’ai eu le service qui m’a fait son maximum.

Fermeture des bureaux à 17:00... overture à 8:00... pas de possibilités en dehors des heures d’ouverture

Waiting for too long at the airport to picked up and the staff wasn't friendly.

Convenient car collection as it’s in the airport terminal.

Counter don’t easy for find.

Your promotion make the price cheaper than other.

Live chat experience is wonderful - fast, accurate and helpful.

good

good

Good