First time with you excellent service and price reception and pick up staff 5 stair will use again quality and price can’t be beaten cheaper to rent then use a taxi it’s win win for me
About QEEQ:10.0/10
Booking system easy and cancellations are free if you change your mind so you have nothing to loose
We got upgraded to a bigger SUV for free! The staff at the pickup counter was very thorough when explaining all the pros and cons of the optional add-ons, her recommendations etc. Dropping off was also very easy as Alamo was the first company you will see upon entering the rental car return area.
About QEEQ:10.0/10
I like that the website and mobile site are quite similar, making the filtering, sorting and choosing much easier. The price was also very competitive. I no doubt will be using this site again!
Thanks and Kudos to Avis Staff who provided me a free upgrade from Hyundai i30 to Toyota Camry. our luggages fits well and very comfortable for our family to travel and move around.
The Office was closed by 12pm even though pickup was stated as 12pm. I had to rent from another company for 1 day so it cost me more money. They should have send a reminder to say they close before 12pm so that customers will not be left stranded
“It was good but could have been better if city centre rental does not charge by mileages.”
About City centre car rentals:8.0/10
The car was of good quality. However, we have to pay by the distance we travelled when using the car, which i think shouldnt be the case as majority of the tourist rent car to travel out of the city which could cover quite an amount of distance. we were give 200km for two days and additional $0.25/km. As we all know that travelling to e.g pinnacles dessert then to lanceline dunes etc already took about 200km. So that being said we definitely have to pay for extra KM as we have another day to spend. So in our case we used a total of about 600km for 2 days which cost us to pay additional $105. Which i think is not worthy as it does not cover the renting of the vehicle as well. Hope that the company can look into this matter and adjust their pricing or policy accordingly.
Car return at terminal 3 and 4, the key drop off inside the building, a little bit hard to find, no sign board show where is the key drop off point. I asked around.
“Overall experience was terrible due to overcharging and non-response by Budget”
About Budget:2.0/10
Budget charged me refueling even though I opted for pre-paid fuel which required no refueling when returning car.
I wrote in to Budget, case no: KMM2060088V18784L0KM to enquire and was informed that the extra amount of about AUD$300 was due to refueling charge.
I then explained that I was not required to fill up and provided the rental document and rental brochure as evidence.
Budget did not reply and further requests for clarification were not responded to as well.
“Last minute change of car, due to unforeseen circumstances, they gave us good deal for daily rental”
About City centre car rentals:10.0/10
Really appreciates the good deal on the last minute change of car! Which allowed us to rent longer then what we attended to, and good recommendation on where and what to visit in perth and margaret river.
We have requested additional GPS on the rental car with a top up of $7 a day, but the GPS was not useful as it was not up to date and instated we have to use our phone's Goggle map to navigate. We also did not spot the small crack on the windscreen when we took over the car.
This is my second time renting with Budget, havent been an issue. We rented Toyota Corolla, the car given was Holden Commondore, nice and comfortable car for road trips.
About QEEQ:10.0/10
It gives an overview on prices from everyone, which is very convenient. Points collection and vouchers makes it even more exciting.
Missed the pick up time due to miscommunication and was told to come back the next day although we told them to wait a while so that we could collect directly from the office before closing time. As a result we lose a day of rental and had to spent a hefty sum of money for taxi fare to bring us to our accommodation.
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