PERTH CAR RENTAL REVIEWS

Messaged on arrival and picked up quickly. Happy with the checkin & drop off service. Overall a very pleasant experience and good value for money

Great customer service

I got a downsized car even though I specifically asked and paid for a big family car. During my stay in Perth, I had to change my accommodation twice and because of your small car I had to hire additional taxis in order to transfer my luggage. Due to this most of the time my partner traveled alone and we incurred extra unforeseen costs.

I got allocated different car and Avis staff said that they made a mistake and allocated wrong car. Why would I pay extra money for luxury car if I would get average SUV car at the counter. I had to wait over one hour to get the proper car as it was needed to be cleaned. After returning the car, I got a receipt, but on bank statement I got over charged which I haven’t heard from Avis, so I had to send an email to the customer service and I haven’t received any email.

I got a Hyundai kona which can hardly fit 2x 26inches luggage unlike a Mitsubishi or Toyota chr. Hardly considered mid size SUV

Na

The counter staff was very helpful at pick-up point. The pick-up and drop off was very smooth.

Booking platform was great and overall the service was easy to use.

I am still waiting $1000 dollars to be put back in my account and there will be interest on my money as there would be if it in my account.

the phone number did no work for me so I got my daughter to drop me off.

The car was fine - we just think the huge fee you charge for returning the car to a different location is over the top as we are sure the car would of been driven back to the original location from where we returned it.

we booked it all online

Brandon was very helpful throughout my month long rental. The guy who picked us up was really friendly and very helpful considering how much luggage we had, and car seats we needed to put in the transfer vehicle.

Easy to use, best value, no complaints - thank you

Excellent customer service when picking up and dropping off. Car in good condition, given the kms it had done. Great value for money.

The car hire company refused to charge the quoted amount but instead charged me 20% more. Firefly helpline was not useful. After 60 minutes they eventually told me to pay the higher amount and said they would refund me later after launching a complaint. Complaint launched and still waiting for the refund.

Thrifty should hold the deposit amount on our credit card and not directly charging to it because when they return back the amount which is in foreign currency, I lose $30 for the exchange rate.

Confusing instructions on pick up area at airport. Person was not familiar with the airport layout. Long time to wait (told it could be up to 30 minutes) and office is long distance from airport. Told that the car was fully fueled but only 3/4 full. Multiple warning indicators in car including low windscreen fluid levels, low tire pressure and needing servicing. Only positive comment is the van driver was very friendly and helpful.

Bayswater not at the airport but they offer an effortless shuttle service to their depot 5-10 minutes drive.(I guess that's why they were far cheaper than the big names).Excellent friendly staff and as good as new vehicles and cheap extra driver rates.

Listed all cars,companies and costs for easy comparison.

We booked a Toyota Corella, so we were pleasantly surprised to be given a Camry. The car is in very good condition, save for some very minor scratches due to wear and tear. The guy who served us was very helpful and informative. We had a smooth ride throughout our stay in Perth through the Pinnacles and Albany.

Similar to the above. Booking was a breeze and Easyrentcars presented us with options to suit our needs. The DropPrice protector was a good feature. We actually ended up paying lesser.

No issues at all. Perfectly smooth transaction.

My #1 go-to for car rentals around the world now!

The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.

Nil

Nil

I am happy with the car quality and condition, the rental car price is reasonable too.

Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.