PERTH CAR RENTAL REVIEWS

Keep up the good work

Thanks for making car rental a breeze

Car interior was very dirty. It seemed like the car was not cleaned and attended to after the previous driver, and was given to us right after it was returned which got us a little taken aback. No staff from Europcar assisted us with the car checks during pick up. The staff at the terminal 1 perth airport pick up counter seemed really unfriendly as well. We had opted for the navigation device but was informed that all the GPS devices in their possession is not working. We were even told that it was a special request and not an option. If it is not an option then it shouldn’t have been offered to us in the first place when we were making the reservation through EasyRentCars.com In the end they managed to find one that is working and hand it to us but we were disappointed by their failure to check the condition of the GPS with us. The GPS works fine when connected to the car after ignition. But died after the car engine was switched off. Hence we were unable to preset our destinations into the GPS offline. The navigation library of the GPS is underwhelming too. We are unable to route to at least 4 of our destinations even though we entered the correct address. There were no matches to be found. Staff also try to hardsell their insurance coverage despite us telling them we have purchased one with AXA which was offered to us by EasyRentCars.com Despite all that, the staff at the drop off at Gordon Street Perth City was friendly and accommodating. It’s my first time with Europcar and it will probably be my last.

Easy to use interface. However, would be great if easyrentcars.com can liaise with their respective car rental partners to create a more pleasant experience. For example, the insurance coverage for the car.

Staff were polite and efficient. Car was good size and clean. Have used Ace three time this year and they have been exceptional. Took no more than ten minutes at the counter to do the paperwork.

I was provided with a Nissan Qashqai and had trouble with the car not recognising the key multiple times a day for the whole ten day period. When I mentioned it on return the staff member just siad "oh yeah we have that trouble with the Nissans all the time". Well they could have told us about it on pick up. Also the lady on reception was rude when I explained that my partner didnt want to drive the vehicle.

Easy to book, hassle free.

Car in very good condition, good price and easy pick up drop off

Arranged a drop off at our overnight airport hotel at drop off. Thank you

We arrived at midnight and AVIS is very helpful in helping us with welcome smile and ensure all our needs and queries been handled.

Great Service!

Everything was great except that the business had moved and I could not find it. It would have been fine if I was picked up from the airport but I was already in town. I would recommend changing your address on your website

Did good...friendly

very easy to use

Car was dirty overall.

Good job!

Brilliant service...so much better than the bigger companies

The pick up counter is easily located once we cleared the custom clearance. However there was only one service staff handling the bookings at that time and it took quite long for us to collect the keys. Vehicle collection point was a few minutes walk from the terminal.

Perfect choice to book your car. The auto price reduction feature helps me to save on the rental price. Will book thru easyrentcars.com again. Highly recokm

Great

Great

The car met my expectation

Excellent

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We got a new car, a kia cerato hatch. Check-in was smooth but the walk from the terminal to the rental booth was a bit far. The direction at the terminal desk was just to go the rental booth without any direction or route map.

Everthing was straight forward and easy. Wasn't sure if the price protector work or not.

it was a really comfortable car to sit in for long drives

Apex was great. Organised, friendly and there to do business. We would rent directly from Apex next time.

we got free upgrade to luxury SUV which make us really grateful. the car condition is excellent.

the booking platform is great. the price offer is cheaper. the customer service is really helpful.