PERTH CAR RENTAL REVIEWS

I rented a medium size car but as there werent any available we got a 6 seats van for 2 people and i couldnt change it for another car. Too big for us!

The car was quiet new, the staff were very friendly and helpful. The drop us at the airport. You just have to let them know at what time you have your flight. easy

Good

Excellent service. This was the first time I have ever hired a car to visit my family and was overwhelmed with so many choices. So glad I went with Bayswater and will certainly use them again.

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

Easy to use. Was picked up and dropped of at the airport which made the whole process easy for us. Would recommend for sure.

friendly staff easy drop off

Absolutely amazing staff. Incredibly friendly and helpful. Couldn't fault my experience with them at all!!!

Booking was too simple.

They upgraded us to toyota camry hybrid and did not charge us for a little scratch on front left lower bumper

Good as usual

Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.

Got an upgrade vehicle was clean tidy and new

Fine same as others g

thanks

thanks

Better if a location was indicated for pickup instead of calling them. Had issues & couldn't get them for awhile

Replied to our issue fast

The speed your staff handled the pick-up and drop-off was excellent, but I was annoyed my vehicle was no waiting at the airport as I did request "airport pickup" meaning for the vehicle, NOT ME in a bus to your office!

When booking through your website I requested "airport pickup" of the hire vehicle and what I got was "airport pickup of me in a bus to rental office after making phone call", so I was delayed in my "drive-away from the airport" time-frame which was an inconvenience.

Car was not as ordered, they said they do not have that model any more. Staff "Stephanie' at hertz pick up location very rude and unhelpful as we tried to ge a car that looked half decent. Returned early and no refund Returned on Wednesday at 10.00 am when had booked from Sunday through to Saturday

Booking platform good, but not up to date as vechicle order is not available any more.

Good car at reasonable rate. Staff is very helpful and share us tips for PERTH attractions..

The platform provide us a easy comparison for the cars available.

Could not fault the staff - communication excellent to arrange pick up from the airport. Very friendly staff

Extra insurance is becoming a 'minefield' and we were not sure whether we were adequately covered

Good except credit card charges

Good

Nice staff. Car condition is good. Return easy and quick.

The charged too much money from my card. According to their statement, it should be only additional 20 AUD for fuel (although tank was almost full), but they charged 40 AUD.

better to provide a map for the return area of car