was told since i booked through easyrentcars they will need an official voucher to collect car (printed). i tried to produce the confirmation email still they prefer a hard copy.
About QEEQ:10.0/10
EasyRentCars to work with all partner to go paperless to save the environment
Booked a car of BMW X1 SUV type but they didn’t have the car available or similar so got downgraded to a Holden astra sedan. The car was in great condition though.
About QEEQ:10.0/10
Greta service form easyrentcars.com. Helped with the my questions quickly.
We arrived at the airport and phoned to be picked up got straight through and was advised would be 20mins due to a delay with international pickup these things cannot be helped and the driver kept ringing us with updates how long he would be and was very apologetic he was very friendly and put our bags in car for us and gave us heaps of tips where to go he was lovely . Same with the drop off person he was very friendly I would definately use this company again for the customer service outstanding. We also got an upgrade to a prestige car at no extra charge very happy with our experience and would thoroughly recommend people to use them.
Very basic car, on the small side. Not what was booked as none available surprise surprise, hard up-sell on the excess insurance. High mileage and not in great condition.
Instead of the Toyota Carolla I originally booked, I was given a Hyundai i30, which only had 1 small but significant negative point i.e. trunk space. Having been travelling with substantially big sized baggage, the limited trunk space was not accommodating.
However all else was great with the car and I have no complaints.
About QEEQ:8.0/10
Price drop did save my a 5% further reduction in my booking rate
“Good staff service but lacking pick up/return options that accommodate flights outside limited hours”
About Apex:8.7/10
Arrived after rental car hours so had to pick car up the next day. Apex staff were aware of our flight delays and held our reservation. Smooth transition once we got to the car rental facility the next day.
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