MELBOURNE CAR RENTAL REVIEWS

Counter staff is very helpful. Also the car is Great! I got brand new KIA Sportage with cheap price

Booking is easy, information of rental is very complete

Was ok pick up process was ok

a bit inconvenient as i needed to register toll payment online

easy booking

The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature Apart from the customer service received all was great but honestly I don’t think I would book again re herts

Booking platform was awesome love the point system which helps in reducing costs it’s a win win situation for both customer and business

The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you

very good everything

Car unusually old.

Very polite staff at the counter. Pick up guy was friendly as well. Overall, pick up and drop off process of vehicle was very easy and smooth. Staff made it easy for us and explanation was clear as well.

Price was as per advertised. No hidden charges. Will definitely use Easyrentcars.com again for sure and will recommend to friends and family members.

Cheapest price for the rental I could find on the internet. Quick service at pick up. Location right at airport at drop off. Will book through this website again next time.

The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.

I booked a medium SUV. I expect a reasonable bootspace for my luggages and strollers. However, AVIS arranged a Peugeot 3008 for me, which i believe it should be a compact SUV. I feedback this to the frontdesk at Collin Street, named Kylie. She is very understanding and willing to help. At the end, she managed to arrange a car with sufficient bootspace for me. Appreciate her helps. I suggest AVIS to review the categorization of their cars. 3008 should not be considered as medium SUV, which described as Ourlander or similar. 3008 in no way can be compared or similar as outlander. 5008 should be the one considered as medium SUV.

This platform is very convenience to get the booking done.

The car i booked was Toyota corolla or similar. When i went to pick up the car, the staff gave me SUV Mitsubishi. I said I never drove big cars, then offer a uncleaned and untidy hatchback. I saw others took Toyota corolla, only not me. The staffs in Melbourne Atlas are so terrible to serve me, but I’m a milion percent sure I asked the right things, what customers must deserve it. I asked the receipt for the bond to a guy, he refused. The guy was angry at me and left me alone in the office for a while, everybody watching me, then the manager started looking after me. The funniest thing is the guy escaped from me When i came back in to the office because I wanted to ask something. Is it possible that staffs act to customers like that. Also on the receipt for the petrol, there was shown me that I drove 1000km in the day. I’m wondering that’s why they overcharged me about the petrol. I had been to the office 11am, left 12pm, return the car at5pm. Is it possible I could drive a thousand kilometers in the day.

Car was exactly as expected

car was great

booking platform cluncky

Really good service on pick up.

DODGEのjourneyと予想外のアメ車。乗り心地は悪くなく、いい経験でした。ブースターシートの料金はGSTがあるから現金でと言われたが、クレジットカード払いとの違いがよく分からず。帰りは空港ではなく空港近くのホテル宿泊でしたが、ホテルまで快く送ってもらえてとても助かりました。

検索しやすく、予約もしやすかった。 アプリも使いやすい。

Good .. but old car

Very obliging and efficient !!

Exceed my expectation.

Our first time booking with Alamo and would do again! More friendly and way going than any other car rental I have booked with.

Easy to use. All costs were clear - no surprises.