MELBOURNE CAR RENTAL REVIEWS

Just found it difficult trying to get thru to someone on the phone. Overall a great experience!!

Only one thing I didn't like is that their cars are not allowed to be taken to snow mountains. Otherwise, the process was good and vehicle was great.

Great value for money

Very good service and a nice clean car

Great deals, easy to use

The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office. Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail. A real disappointment and will not be using Europcar again.

All good

Was not expecting SUV from Holden..... On the booking site I reserved for Hyundai Tucson or similar kind of car but... That Holden was not a similar kind (perhaps a bit below) It was brand new car but the height of seat was low and bit unsuitable for long distance trip and side mirrors were bigger than usual cars that blocked my sight for the sides. Everything was good but just the brand of the vehicle was a bit.... disappointed...

I have expressed my comments via their customer survey that the car seat we rented are not up to standard (the cleanliness, the condition and etc.) others (their services and car conditions) are definitely up to standard.

I spent a lot of times in clarifying whether the rentedcar can be brought to ferry ride. I initially checked with your CS that budget car rental allowed us to do that . At the end, we got replied from budget that it doesn’t allow. This is quite frustrating with the clarifications. Different parties provide different replies.

Very friendly and helpful staff. effecient.

Easy system and booking. no hassles and precise

The car was perfect for prepose

Easy process

Atlas were good except pickup slow and directions not quite correct.

Nice and friendly staff. They pick up is at the airport in 10 minutes. I asked and got an upgrade car. Highly recommended.

It was nice to be upgraded to a larger car, however the car is in need of a service. We got the car with the ‘47km to service’ light on. It was clear it needed a wheel alignment when we travelled at 100km/hr. The company said it may take up to 14 business days to return the hold on my debit card but I was pleasantly surprised to see it was returned just 2 business days later!

Great way to find the lowest price car hire!

The counter staff was hard selling the highest zero excess Insurance. Had little choice. The rental car has lots of scratches and dents and the interior was dirty. There was a time when I cannot start the engine because the key could not turn to on the ignition. Had to struggle a few times to turn the ignition. The fuel was not even full tank. 3/4 filled.

Ok.

Professionals

Keep up the good work

Could be better

I lobe easyrentcars

Europcar is best amongst all car rental companies

Best deals

Nice price with discount coupon.

Easy and customer friendly app.

Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage

Great online tool - the massive benefit is the total insurance coverage which brings the overall hire expense down a huge amount. Love it and have used it several times.

Great service! The first car had a transmission issue after 1.5 hours of driving. Aucar sent a mechanic to swap cars very quickly after they were notified. Swap was seamless and car was a higher-end model. Would definitely use their services again.

Good car. Aucar staff check every dented to ensure customers are not victimised.