No one at the Melbourne office answers the phone and I had to ring Singapore to get a message across that my flight was delayed
I had no idea if the buses were still running. Not good service
I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.
Poor counter staffs. The car we booked was not available and they tried to downgrade us to another car that can never put all our luggages inside. We booked a bigger car foreseeing we needed to put in quite a number of luggages. In similar cases in the past, we would be upgraded to another bigger car only instead of being pushed into a smaller car. 1, pirce is not the same. 2, it simply didn’t work! It took us 30 mins. We insisted and then was asked to wait for another 30 mins because they needed to wash the car! I think all these should have been managed better given they are clear what kind of cars customers have booked! I will go with another car rental company next time!
Happy with the overall customer service.
You might not get the car you order but will get a similar one.
At least, leave 30mins to 1 hour for shuttle service time+paperwork.
About QEEQ:8.0/10
I asked the easyrentcars to change my dropoff and pickup times as I used the default times mistakenly. I haven't heard from them until now after one week of my trip.
“NEVER AGAIN. I had a booking the following week which I cancelled”
About Great Rentals:5.7/10
after getting to the airport I had to wait a very long time to be picked up. The person on the phone said they were closed as it was after 6pm yet the website said they were open to 8pm. They wanted to charge me a late call out fee which IO refused to pay. The woman who picked me up wasn't a very good driver and had no idea where she was going even using a GPS on her phone
Waiting time from airport to be picked up took fair bit of time. Vehicle condition was good and clean. Rent agreement paper work process didn't take a long time. Pre-authorization fee was bit high, could dropped down to attract more customers.
About QEEQ:8.0/10
Easyrentcars.com website was pretty easy to navigate through. Some of the information related to payment terms and conditions were bit confusing and unclear. Overall service is satisfying and good customer service provided.
We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
About QEEQ:10.0/10
Excellent customer service. Helped me when i needed to retimed my pick up.
Customer desk is very helpful in directing us where to wait as w were not familiar with the pick up system in Melbourne. Waiting period is also good - not too long of a wait.
Car is in clean and good conditions.
Returning outside business hour is also smooth- we did not want long for the shuttle to take us back to the airport.
“Amazing experience with great customer service from Aerodrive.”
About AERODRIVE:9.7/10
I am extremely happy with the CS at aero drive. There was a slight issue with me getting picked up at the airport but they gave me an upgrade to a very comfortable premium SUV to make up for the delay. My stay of 10 days in Melb went really well and the amazing car was a cherry to the cake. The pick up and drop of in the premises were quick.
Thank u John and Adam.
About QEEQ:10.0/10
Price drop protector didn’t work but I got the car at a good price for 10 days.
“Very affordable and easy to book. Will use again”
About Apex:9.3/10
Instructions at Melbourne airport for pick up needs to be updated. I called apex and was directed with much ease.
Car was great and staff very friendly.
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