MELBOURNE CAR RENTAL REVIEWS

We got a good quality car for a very fair price. It was easy to pick up in one city and drop off on another. Budget has the best price on a car of all the other companies we look at. I was very satisfied with our experience.

Great way and experience renting a car.

It was a major concern that when picking up the car the rental contract had been changed to have $5200 excess, when the terms and conditions from EasyRentCars was $4500. As I was using TripCover for the excess insurecane, this left a gap that I was not really happy about. Also The "check engine" warning came on on the second day and stayed on. I informed Alamo of this. As it happened the car ran fine, but it was a bit concerning to have the warning on.

we reserved car seats on booking and upon arrival we were told there was none . manager resolved the issue but this delayed our 2hr ahead trip late at night with 3 children.

email requests for car seats were not sent to ace rentals so they didnt know we had reserved car seats.

I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

The personnel was very nice and accomodating.

Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.

We booked a Toyota RAV4 but EasyRentCars booked a Hyundai Kona with Europcar. These are different class cars! EasyRentCars customer service said that they will refund the difference and to call once we drop off the car. So we did and then the customer service said that I should send the invoice and credit card payment. So it turns out now I have to deal with all the bureaucracy. I got a small car and had to squeeze my luggage, paid too much and now have to handle the paperwork. This is bad service. I should have been refunded or given another car on the spot.

2nd time using tripz car service via a third party and have always been great! Will definitely use their service again. Counter staff is very friendly and helpful.

Counter staff were very helpful,

great experience, and car was easily executed

thank you eastrentalcars!

Once we got served, the service was great - novel approach to establishing car condition at start of rental. They took photos of car exterior and sent them to me on what’s app.

Good, easy.

The car i got was a rather high mileage Holden car not the Mitsubishi as advertised. Aucar looks to be a very small company with a limited number of cars, I had no issues with them.

Car was on par with what we expected. Not sure why the service counter staff initially assigned a smaller car, but then mentioned that we were given a "free upgrade" to a bigger car (which was actually the exact same car that I had chosen upon booking).

Easy booking. Happy with the savings.

The car offered to us was really comfortable and made our entire trip really memorable

They took $3000 deposit which is inconvenient. Moreover refund takes around 14+ business days as they suggested .

The car was great for a small car. The Melbourne pick address wording is different to what is actually displayed so that was confusing and we needed assistance

Easy and happy with the booking

Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing Also they charged 100$ deposit but not yet returned.

we have upgrade to Passat wagon, nice and comfortable drive experience

easy booking

There’s only one staff by the time of 11:00 that day, so it took another half hour for me to finish the whole process.

EasyRentCars.com is really nice , always the best price and have point for us to redeem for the next car rental.

Good

Really good service，even for claim， faster and easy.